HR Guide to Measuring Workload Storyboard

Author(s): Grace Ewles, Melissa Alunni, Alexandra Zawora

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Workload is not static; it is dynamic by nature and ebbs and flows over time in response to several factors. Achieving optimal workload requires ongoing commitment, action, and accurate measurement to uncover challenges and identify appropriate interventions. This guide covers:

  • The definition of workload and purpose of workload measurement.
  • Common measures used for workload measurement.
  • Guidance on uncovering workload challenges (e.g. employee burnout).
  • Responsibilities for key players to enable an optimal workload.
  • Sample interventions for addressing workload challenges.

Use this guide to measure workload and resolve challenges across different levels of the organization.

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