Move beyond the three-prong delivery model and create a service structure that fits organizational goals. This thought leadership piece outlines the four factors impacting the design of HR's delivery model:

  1. Aligning HR’s delivery model to support organizational goals and complement the broader organizational design.
  2. Clearly defining HR’s purpose to maximize its contributions to the organization.
  3. Establishing the degree of agility required to quickly adapt and respond to changes within the operating environment.
  4. Ensuring efficient delivery of services through automation, digital services, and focusing on employee experiences.

By implementing the right delivery model, HR improves its efficiency, focus, and performance.

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