Move beyond the three-prong delivery model and create a service structure that fits organizational goals. This thought leadership piece outlines the four factors impacting the design of HR's delivery model:
- Aligning HR’s delivery model to support organizational goals and complement the broader organizational design.
- Clearly defining HR’s purpose to maximize its contributions to the organization.
- Establishing the degree of agility required to quickly adapt and respond to changes within the operating environment.
- Ensuring efficient delivery of services through automation, digital services, and focusing on employee experiences.
By implementing the right delivery model, HR improves its efficiency, focus, and performance.