Four Tactics to Help Your Internal-Facing Team Understand External Customer Needs Infographic

Author(s): Michelle Courneyea, Claire Sears

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This infographic provides leaders with with actionable advice they can share with their teams to help them understand external customer needs. The infographic is based on the "Connect the Dots Between Your Internal-Facing Team's Contribution and Customer Impact" learning guide. It can be used alongside the learning guide as a learning reinforcement.

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Talent management, Employee development, Employee development plan, Why is employee development important, How to improve employee engagement, How to increase employee engagement, Why is employee engagement important, How to boost employee engagement, What do employees want, What do employees want from their employees, Why is purpose important, What do employees value most, How to motivate employees, How do you motivate your team, How you give an employee purpose at work, Customer focus, Non-customer facing, Internal-facing, Internal facing, Customer impact, Customer needs, Organizational awareness
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