Emotional Reactions – Infographic

Author(s): Diana Samu-Visser, Claire Sears

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This infographic reminds leaders of strategies for supporting team members through different emotional reactions during a challenging conversation. Leaders can use this infographic to:

  • Identify potential emotional reactions they should be prepared for.
  • Recall strategies for supporting team members through a variety of reactions, including anger, dismissal, crying, and silence.
  • Recognize sample phrasing and specific examples of supportive communication.