This guide enables first-time leaders to:
- Help their internal-facing teams understand how the work they do contributes to external customer impact.
- Support team members in accomplishing goals and boosting engagement by making connections between individual goals, strategic direction, and customer needs.
- Provide coaching and learning opportunities to help their teams build organizational awareness and an understanding of how their roles connect with the organization’s purpose.
- Recognize positive performance and celebrate team achievement in line with customer needs and strategic direction.