Tools & Templates

5 Whys Analysis Tool

Use this template to identify root causes of a problem.

A3 Thinking Tool

Use this template to support problem-solving.

Fishbone Diagram Tool

Use this template to identify and analyze multiple causes of a problem through brainstorming and categorization.

Process Mapping Tool

Use this template to outline steps involved in a process and highlight interdependencies.

Value Stream Mapping Tool

Use this template to examine the flow of value from the beginning to the end of a service or product to eliminate waste.

Lean Journey Reflection Template

Use this template to envision your own HR or organizational Lean journey.

Organizational Implications Working Document

Use this tool to understand the implications of organizational documents/size on strategic alignment, capacity, funding, and scalability.

Insourcing Feasibility Workbook

Use this tool to evaluate whether insourcing is an appropriate solution and transition to in-house talent acquisition.

Project Retrospective Questions – Tool

Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.

Handbook: Lead Your Team With Customer Focus

Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
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