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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning Content

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Manage Different Responses to Your Promotion – Infographic This infographic offers first-time leaders quick takeaways on how to manage the different change responses to their promotion.
Navigate the "Strengthen Relationship Dynamics as You Transition From Peer to Leader" Learning Resource – HR Guide This short guide provides HR with advice on how to customize and share "Navigate Relationship Dynamics as You Transition From Peer to Leader" and associated resources...
Lead Effective One-on-Ones This resource will enable leaders to host effective one-on-one meetings that will foster trusting relationships built upon feedback, open communication, and accountability.
Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
Demonstrate Customer Focus as an Emerging Leader Share this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to...
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Framing the Customer Journey Reflection Tool Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
The Emerging Leaders' Guide for Time Management Share this guide with emerging leaders in your organization to equip them with strategies for effective time management, prioritizing tasks, and overcoming...