Train Managers to Handle Difficult Conversations

Get managers to stop avoiding, freezing, or giving in when the going gets tough.

Onsite Workshop

Managers’ avoidance of difficult conversations can have a widespread negative impact:

  • Lack of improvement or change in employee performance.
  • Encouragement of bad behaviors due to avoidance of course-correcting conversations.
  • Time wasted convincing managers to have conversations and cleaning up poorly handled ones.
  • Negative impacts on HR dashboard metrics such as employee engagement and turnover.

Train managers to face the challenge of difficult conversations to:

  • Effectively approach difficult conversations.
  • Spend less time avoiding difficult conversations.
  • Positively impact other employees’ performance and productivity.
  • Increase employee confidence in managers.

Module 1: Mastering Difficult Conversations Skills and Techniques

The Purpose

  • Identify problem areas when having a difficult conversation
  • Review Difficult Conversations Framework
  • Review supporting skills
  • Practice

Key Benefits Achieved

  • Understanding of how to address a difficult conversation
  • Understanding of how to use skills to optimize approach to a difficult conversation

Activities: Outputs:
1.1 Assess difficult conversations skills
  • Understand difficult conversations personal strengths and weaknesses
1.2 Identify good and bad difficult conversations practices
  • Understanding of difficult conversations skills and techniques in practice
1.3 Understand emotional intelligence
  • How to use emotional intelligence to effectively handle a difficult conversation
1.4 Assess dominant conflict style
  • Which conflict styles work best in a given difficult conversation situation

Module 2: Difficult Conversations Role Play Scenarios

The Purpose

  • Practice difficult conversations skills and techniques

Key Benefits Achieved

  • Increased confidence when handling a difficult conversation outside of training
  • Increased probability of using difficult conversations skills and techniques outside of training

Activities: Outputs:
2.1 Brainstorm and role play delivering bad news
  • Use of skills and techniques in action
2.2 Brainstorm and role play asking for something
  • List of common difficult conversation scenarios
2.3 Brainstorm and role play apologizing
  • Coverage of how to address different types of scenarios
2.4 Role play discussing sensitive subjects

Workshop icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book a Workshop View Blueprint
GET HELP Contact Us
×
VL Methodology