Train Leaders to Adopt an Informed Trust Approach to Drive Employee Engagement and Business Results

Factor in employee capabilities, outcome risk, and expectations to mitigate the risk inherent in trust.

Onsite Workshop

Leaders' lack of understanding in how to give trust causes:

  • Micromanagement
  • Blind-trust
  • Lower levels of trust in leaders
  • Fear of failure

An informed trust approach results in:

  • Effective employee empowerment with reduced risk.
  • Higher performance & organizational commitment.
  • Higher employee engagement and earnings per share.
  • More innovation.

Module 1: Customize Manager Training Deck

The Purpose

  • Examine customization considerations:
    • Legal
    • Transparency
    • Capability assessments
    • Outcome risk
  • Examine culture variations & potential impact. 

Key Benefits Achieved

  • Comprehensive understanding of the informed trust process model.
  • Establish training goals.
  • Establish steering committee roles.
  • Customized training materials relevant to organization's environment.

Activities: Outputs:
1.1 What is trust?
  • Working definition of trust.
1.2 Document sources for capability assessments.
  • Determine level of direction required for assessing capability.
1.3 Identify outcome risk considerations.
  • Training deck revised to provide relevant examples of outcome risk.
1.4 Review trust builder behaviors.
  • Determined behavior content fit and required support.
1.5 Determine factors for verification methods.
  • Identified mandatory/optional/prohibited verification methods.

Module 2: Review Learning Evaluation Model

The Purpose

  • Plan training evaluation and logistics.

Key Benefits Achieved

  • Training effectiveness criteria established in support of successful roll out of informed trust.

Activities: Outputs:
2.1 Identify trust metrics.
  • Quantitative & qualitative metrics prioritized and selected.
2.2 Plan training logistics.
  • Determined who, what, where, and when for training sessions.
2.3 Develop a communication plan.
  • Identified content and communication methods for executive & manager audiences.
2.4 Practice run-through of training deck.
  • Familiarity with training materials.

Module 3: Required Follow-up & Train the Trainer

The Purpose

  • Evaluate training success.
  • Identify required next steps.
  • Train the trainer.

Key Benefits Achieved

  • Evidence-informed action plan.
  • Build competence with model and training deck. 

Activities: Outputs:
3.1 Start/Stop/Continue exercise.
  • Identified actions & activities required to build and maintain capabilities in informed trust.

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