Manage C-Suite Conflict and Increase Collaboration
Ensuring that your C-suite has a healthy team dynamic will translate into success for all levels of the organization.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Unmanaged C-suite conflict has a widespread impact:
- Conversations behind the scenes that undermine members of the C-suite, impacting the organization.
- Avoidance of, or delays in, key decision making. C-suite members are preoccupied with conflict and not on driving the strategies of the organization.
- Increase in voluntary turnover of employees and C-suite members.
- Increase in the number of staff sick days and a lack of staff engagement.
- A lack of cohesion between members of the C-suite.
- Ultimately, all these factors lead to a decrease in the bottom line of the organization.
Decreasing conflict and increasing collaboration in the C-suite can lead to:
- A focus on moving the organization forward strategically at the highest level of the organization.
- Better cohesion across different functions in the organization.
- New ideas, improvements in processes and levels of performance, and stronger working relationships.
- The fostering of thought diversity.
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Module 1: Understand HR’s role in managing C-suite conflict
The Purpose
- Gain a deep understanding of HR’s role in managing C-suite conflict, and what it takes as the head of HR to be able to address C-suite conflict.
Key Benefits Achieved
- An understanding of how to best approach C-suite conflict as HR and what it takes to be able to do so.
- Proactively develop a collaborative culture.
- An understanding of when to leverage the board and your CEO.
- An understanding of when to use an external coach or facilitator.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Establish an understanding of dynamics in your C-suite |
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| 1.2 | Refresh your understanding of the key members of the C-suite |
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Module 2: Assess the cause of conflict in the C-suite
The Purpose
- Gain an understanding of the root issues that are creating conflict amongst your C-suite.
Key Benefits Achieved
- Reviewed engagement data to understand the impact of C-suite conflict on the organization.
- Gain buy-in from the C-suite to assess the lack of collaboration.
- Understand what issues are underlying C-suite conflict.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Deploy the C-Suite Collaboration Assessment Tool |
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| 2.2 | Analyze the results of the assessment tool |
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| 2.3 | Share the assessment results with the CEO and the C-suite |
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Module 3: Develop a collaborative C-suite culture
The Purpose
- Develop a collaborative C-suite culture and re-align the C-suite to the organization’s mission, vision, values, and strategic objectives.
Key Benefits Achieved
- Documented steps to take to improve the C-suite culture.
- C-suite alignment on strategy and goals.
- Development of an appreciation for thought diversity in the C-suite.
- Established C-suite role clarity.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Re-align organization’s mission, vision, and values |
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| 3.2 | Re-align overall strategy |
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| 3.3 | Acknowledge and encourage appreciation of thought diversity |
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| 3.4 | Establish role clarity |
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| 3.5 | Document action plan items |
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Module 4: Develop the appropriate leadership behaviors and conflict management skills
The Purpose
- Develop appropriate leadership behaviors such as strong C-suite communication skills and emotional intelligence, and raise awareness of conflict-resolution styles and impacts in order to collaborate effectively.
Key Benefits Achieved
- Documented steps to take to improve the C-suite’s leadership behaviors.
- Development of strong C-suite communication and interpersonal skills.
- Delivered training on conflict resolution.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Complete the Conflict Style Self-Assessment Tool |
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| 4.2 | Plan to deliver McLean & Company’s High Impact Leadership Conflict Resolution training deck |
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| 4.3 | Document action plan items |
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Module 5: Establish protocols and processes that alleviate conflict
The Purpose
- Establish protocols and processes to facilitate decision making, meetings and the sharing of information, which in turn alleviate conflict and increase collaboration.
Key Benefits Achieved
- Documented steps to take to improve the C-suite’s protocols and processes.
- Established, repeatable decision-making process.
- Set processes for holding meetings and sharing information.
- Aligned performance objectives and compensation to drive collaborative behaviors.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Develop the process for making decisions |
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| 5.2 | Develop protocols for meetings and sharing information |
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| 5.3 | Document action plan items |
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