Manage C-Suite Conflict and Increase Collaboration

Ensuring that your C-suite has a healthy team dynamic will translate into success for all levels of the organization.

Onsite Workshop

Unmanaged C-suite conflict has a widespread impact:

  • Conversations behind the scenes that undermine members of the C-suite, impacting the organization.
  • Avoidance of, or delays in, key decision making. C-suite members are preoccupied with conflict and not on driving the strategies of the organization.
  • Increase in voluntary turnover of employees and C-suite members.
  • Increase in the number of staff sick days and a lack of staff engagement.
  • A lack of cohesion between members of the C-suite.
  • Ultimately, all these factors lead to a decrease in the bottom line of the organization.

Decreasing conflict and increasing collaboration in the C-suite can lead to:

  • A focus on moving the organization forward strategically at the highest level of the organization.
  • Better cohesion across different functions in the organization.
  • New ideas, improvements in processes and levels of performance, and stronger working relationships.
  • The fostering of thought diversity.

Module 1: Understand HR’s role in managing C-suite conflict

The Purpose

  • Gain a deep understanding of HR’s role in managing C-suite conflict, and what it takes as the head of HR to be able to address C-suite conflict.

Key Benefits Achieved

  • An understanding of how to best approach C-suite conflict as HR and what it takes to be able to do so.
  • Proactively develop a collaborative culture.
  • An understanding of when to leverage the board and your CEO.
  • An understanding of when to use an external coach or facilitator. 

Activities: Outputs:
1.1 Establish an understanding of dynamics in your C-suite
  • A deep understanding of the interactions and power dynamics in your C-suite
1.2 Refresh your understanding of the key members of the C-suite
  • Refreshed understanding of the key members of the C-suite and your relationship with each of them

Module 2: Assess the cause of conflict in the C-suite

The Purpose

  • Gain an understanding of the root issues that are creating conflict amongst your C-suite. 

Key Benefits Achieved

  • Reviewed engagement data to understand the impact of C-suite conflict on the organization.
  • Gain buy-in from the C-suite to assess the lack of collaboration.
  • Understand what issues are underlying C-suite conflict.

Activities: Outputs:
2.1 Deploy the C-Suite Collaboration Assessment Tool
  • Deployed C-Suite Collaboration Assessment Tool and an understanding of what issues underlie the conflict
2.2 Analyze the results of the assessment tool
  • Understanding of the root causes of your C-suite conflict
2.3 Share the assessment results with the CEO and the C-suite
  • Buy-in for improvement from the CEO and C-suite

Module 3: Develop a collaborative C-suite culture

The Purpose

  • Develop a collaborative C-suite culture and re-align the C-suite to the organization’s mission, vision, values, and strategic objectives.

Key Benefits Achieved

  • Documented steps to take to improve the C-suite culture.
  • C-suite alignment on strategy and goals.
  • Development of an appreciation for thought diversity in the C-suite.
  • Established C-suite role clarity.

Activities: Outputs:
3.1 Re-align organization’s mission, vision, and values
  • Creation of C-suite awareness and alignment with organization’s mission, vision, and values
3.2 Re-align overall strategy
  • Alignment of individual goals and motivations with the overall strategy
3.3 Acknowledge and encourage appreciation of thought diversity
  • Debrief of assessment results to acknowledge and encourage appreciation of thought diversity
3.4 Establish role clarity
  • Role clarity to minimize the potential for conflict around C-level roles and responsibilities
3.5 Document action plan items
  • Documented action plan items and next steps to improve your C-suite team culture

Module 4: Develop the appropriate leadership behaviors and conflict management skills

The Purpose

  • Develop appropriate leadership behaviors such as strong C-suite communication skills and emotional intelligence, and raise awareness of conflict-resolution styles and impacts in order to collaborate effectively.

 

Key Benefits Achieved

  • Documented steps to take to improve the C-suite’s leadership behaviors.
  • Development of strong C-suite communication and interpersonal skills.
  • Delivered training on conflict resolution. 

Activities: Outputs:
4.1 Complete the Conflict Style Self-Assessment Tool
  • Completion of the Conflict Style Self-Assessment Tool to understand your C-suite’s approaches to conflict
4.2 Plan to deliver McLean & Company’s High Impact Leadership Conflict Resolution training deck
  • Delivery of a High Impact Leadership conflict resolution training session to improve your C-suite’s conflict management knowledge and skills
4.3 Document action plan items
  • Documented action plan items to improve your C-suite’s leadership and conflict management skills

Module 5: Establish protocols and processes that alleviate conflict

The Purpose

  • Establish protocols and processes to facilitate decision making, meetings and the sharing of information, which in turn alleviate conflict and increase collaboration.

Key Benefits Achieved

  • Documented steps to take to improve the C-suite’s protocols and processes.
  • Established, repeatable decision-making process.
  • Set processes for holding meetings and sharing information.
  • Aligned performance objectives and compensation to drive collaborative behaviors.

Activities: Outputs:
5.1 Develop the process for making decisions
  • Consensus among the C-suite group on the process for making decisions
5.2 Develop protocols for meetings and sharing information
  • Consensus and commitment on protocols for meetings and sharing information
5.3 Document action plan items
  • Documented action plan items for adopting processes that will help remove unhealthy conflict

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