Manage C-Suite Conflict and Increase Collaboration
Manage C-Suite Conflict and Increase Collaboration
Ensuring that your C-suite has a healthy team dynamic will translate into success for all levels of the organization.
Onsite Workshop
Unmanaged C-suite conflict has a widespread impact:
Conversations behind the scenes that undermine members of the C-suite, impacting the organization.
Avoidance of, or delays in, key decision making. C-suite members are preoccupied with conflict and not on driving the strategies of the organization.
Increase in voluntary turnover of employees and C-suite members.
Increase in the number of staff sick days and a lack of staff engagement.
A lack of cohesion between members of the C-suite.
Ultimately, all these factors lead to a decrease in the bottom line of the organization.
Decreasing conflict and increasing collaboration in the C-suite can lead to:
A focus on moving the organization forward strategically at the highest level of the organization.
Better cohesion across different functions in the organization.
New ideas, improvements in processes and levels of performance, and stronger working relationships.
The fostering of thought diversity.
Module 1: Understand HR’s role in managing C-suite conflict
The Purpose
Gain
a deep understanding of HR’s role in managing C-suite conflict, and what it
takes as the head of HR to be able to address C-suite conflict.
Key Benefits Achieved
An
understanding of how to best approach C-suite conflict as HR and what it takes
to be able to do so.
Proactively
develop a collaborative culture.
An
understanding of when to leverage the board and your CEO.
An
understanding of when to use an external coach or facilitator.
Activities:
Outputs:
1.1
Establish an understanding of dynamics in your C-suite
A deep understanding of the interactions and power dynamics in your C-suite
1.2
Refresh your understanding of the key members of the C-suite
Refreshed understanding of the key members of the C-suite and your relationship with each of them
Module 2: Assess the cause of conflict in the C-suite
The Purpose
Gain
an understanding of the root issues that are creating conflict amongst your
C-suite.
Key Benefits Achieved
Reviewed engagement data to
understand the impact of C-suite conflict on the organization.
Gain
buy-in from the C-suite to assess the lack of collaboration.
Understand
what issues are underlying C-suite conflict.
Activities:
Outputs:
2.1
Deploy the C-Suite Collaboration Assessment Tool
Deployed C-Suite Collaboration Assessment Tool and an understanding of what issues underlie the conflict
2.2
Analyze the results of the assessment tool
Understanding of the root causes of your C-suite conflict
2.3
Share the assessment results with the CEO and the C-suite
Buy-in for improvement from the CEO and C-suite
Module 3: Develop a collaborative C-suite culture
The Purpose
Develop a collaborative C-suite culture and re-align the C-suite to the organization’s mission, vision, values, and strategic objectives.
Key Benefits Achieved
Documented steps to take to improve the C-suite culture.
C-suite alignment on strategy and goals.
Development of an appreciation for thought diversity in the C-suite.
Established C-suite role clarity.
Activities:
Outputs:
3.1
Re-align organization’s mission, vision, and values
Creation of C-suite awareness and alignment with organization’s mission, vision, and values
3.2
Re-align overall strategy
Alignment of individual goals and motivations with the overall strategy
3.3
Acknowledge and encourage appreciation of thought diversity
Debrief of assessment results to acknowledge and encourage appreciation of thought diversity
3.4
Establish role clarity
Role clarity to minimize the potential for conflict around C-level roles and responsibilities
3.5
Document action plan items
Documented action plan items and next steps to improve your C-suite team culture
Module 4: Develop the appropriate leadership behaviors and conflict management skills
The Purpose
Develop
appropriate leadership behaviors such as strong C-suite communication skills
and emotional intelligence, and raise awareness of conflict-resolution styles
and impacts in order to collaborate effectively.
Key Benefits Achieved
Documented
steps to take to improve the C-suite’s leadership behaviors.
Development
of strong C-suite communication and interpersonal skills.
Delivered training on conflict resolution.
Activities:
Outputs:
4.1
Complete the Conflict Style Self-Assessment Tool
Completion of the Conflict Style Self-Assessment Tool to understand your C-suite’s approaches to conflict
4.2
Plan to deliver McLean & Company’s High Impact Leadership Conflict Resolution training deck
Delivery of a High Impact Leadership conflict resolution training session to improve your C-suite’s conflict management knowledge and skills
4.3
Document action plan items
Documented action plan items to improve your C-suite’s leadership and conflict management skills
Module 5: Establish protocols and processes that alleviate conflict
The Purpose
Establish
protocols and processes to facilitate decision making, meetings and the sharing
of information, which in turn alleviate conflict and increase collaboration.
Key Benefits Achieved
Documented
steps to take to improve the C-suite’s protocols and processes.
Established,
repeatable decision-making process.
Set
processes for holding meetings and sharing information.
Aligned
performance objectives and compensation to drive collaborative behaviors.
Activities:
Outputs:
5.1
Develop the process for making decisions
Consensus among the C-suite group on the process for making decisions
5.2
Develop protocols for meetings and sharing information
Consensus and commitment on protocols for meetings and sharing information
5.3
Document action plan items
Documented action plan items for adopting processes that will help remove unhealthy conflict
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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