Design the Employee Experience
Find the sweet spot where employee needs and organizational strategy meet.
Onsite Workshop
A lack of attention to the employee experience has the potential to lead to:
- Lost candidates in a competitive talent market.
- Missed opportunity to improve profits and revenue.
- Higher rates of employees leaving the organization.
Positive employee experience benefits the organization through:
- Increased discretionary effort.
- Improved employee engagement.
- More employee ambassadors for the organization.
Module 1: Outline the Business Process and Participate in Interview Training
The Purpose
- Using the prioritized employee lifecycle segment, outline the identified HR workflow.
- Role play discovery interviews to practice interviewing skills.
Key Benefits Achieved
- Use McLean & Company’s five-step process to design and improve the employee experience.
- Business process outlined.
- Project team is trained to conduct discovery interviews.
Activities: | Outputs: | |
---|---|---|
1.1 | Outline HR workflow. |
|
1.2 | Customize the Discovery Interview Guide. |
|
1.3 | Practice conducting a discovery interview. |
|
Module 2: Conduct Employee Interviews and Build Empathy Maps
The Purpose
Interpret employee thoughts and feelings to create an empathy map.
Key Benefits Achieved
Discovery interviews conducted to uncover employee needs.
Activities: | Outputs: | |
---|---|---|
2.1 | Conduct discovery interviews. |
|
2.2 | Use interview findings to create an empathy map. |
|
2.3 | Uncover employee needs and insights. |
|
Module 3: Create a Journey Map and Prepare for Brainstorming
The Purpose
- Understand moments that matter to employees through journey mapping.
- Draft the problem statement.
Key Benefits Achieved
- Established employee needs and moments that matter.
- Prepared to brainstorm.
Activities: | Outputs: | |
---|---|---|
3.1 | Create an employee journey map. |
|
3.2 | Identify moments that matter. |
|
3.3 | Define the problem statement. |
|
Module 4: Select a Brainstorming Method and Brainstorm
The Purpose
- Start the brainstorming process using “How might we” statements.
- Record potential solutions to pilot.
Key Benefits Achieved
- Brainstorming session conducted.
Activities: | Outputs: | |
---|---|---|
4.1 | Create “How might we” statements. |
|
4.2 | Select a brainstorming method. |
|
4.3 | Conduct a brainstorming session. |
|