Design the Employee Experience
Find the sweet spot where employee needs and organizational strategy meet.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.A lack of attention to the employee experience has the potential to lead to:
- Lost candidates in a competitive talent market.
- Missed opportunity to improve profits and revenue.
- Higher rates of employees leaving the organization.
Positive employee experience benefits the organization through:
- Increased discretionary effort.
- Improved employee engagement.
- More employee ambassadors for the organization.
Book Your Workshop
Workshops are a great way to accelerate your project. Our highly skilled facilitators take you through key phases of your project and ensure your team has the guidance needed to complete your project successfully.
Module 1: Outline the Business Process and Participate in Interview Training
The Purpose
- Using the prioritized employee lifecycle segment, outline the identified HR workflow.
- Role play discovery interviews to practice interviewing skills.
Key Benefits Achieved
- Use McLean & Company’s five-step process to design and improve the employee experience.
- Business process outlined.
- Project team is trained to conduct discovery interviews.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Outline HR workflow. |
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| 1.2 | Customize the Discovery Interview Guide. |
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| 1.3 | Practice conducting a discovery interview. |
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Module 2: Conduct Employee Interviews and Build Empathy Maps
The Purpose
Interpret employee thoughts and feelings to create an empathy map.
Key Benefits Achieved
Discovery interviews conducted to uncover employee needs.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Conduct discovery interviews. |
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| 2.2 | Use interview findings to create an empathy map. |
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| 2.3 | Uncover employee needs and insights. |
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Module 3: Create a Journey Map and Prepare for Brainstorming
The Purpose
- Understand moments that matter to employees through journey mapping.
- Draft the problem statement.
Key Benefits Achieved
- Established employee needs and moments that matter.
- Prepared to brainstorm.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Create an employee journey map. |
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| 3.2 | Identify moments that matter. |
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| 3.3 | Define the problem statement. |
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Module 4: Select a Brainstorming Method and Brainstorm
The Purpose
- Start the brainstorming process using “How might we” statements.
- Record potential solutions to pilot.
Key Benefits Achieved
- Brainstorming session conducted.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Create “How might we” statements. |
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| 4.2 | Select a brainstorming method. |
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| 4.3 | Conduct a brainstorming session. |
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