Design the Employee Experience

Find the sweet spot where employee needs and organizational strategy meet.

Onsite Workshop

A lack of attention to the employee experience has the potential to lead to:

  • Lost candidates in a competitive talent market.
  • Missed opportunity to improve profits and revenue.
  • Higher rates of employees leaving the organization.

Positive employee experience benefits the organization through:

  • Increased discretionary effort.
  • Improved employee engagement.
  • More employee ambassadors for the organization.

Module 1: Outline the Business Process and Participate in Interview Training

The Purpose

  • Using the prioritized employee lifecycle segment, outline the identified HR workflow.
  • Role play discovery interviews to practice interviewing skills.

Key Benefits Achieved

  • Use McLean & Company’s five-step process to design and improve the employee experience.
  • Business process outlined.
  • Project team is trained to conduct discovery interviews.

Activities: Outputs:
1.1 Outline HR workflow.
  • HR process and employer needs established
1.2 Customize the Discovery Interview Guide.
  • Customized Discovery Interview Guide
1.3 Practice conducting a discovery interview.

Module 2: Conduct Employee Interviews and Build Empathy Maps

The Purpose

Interpret employee thoughts and feelings to create an empathy map.

Key Benefits Achieved

Discovery interviews conducted to uncover employee needs.

Activities: Outputs:
2.1 Conduct discovery interviews.
  • Discovery interview findings
2.2 Use interview findings to create an empathy map.
  • Empathy map completed
2.3 Uncover employee needs and insights.

Module 3: Create a Journey Map and Prepare for Brainstorming

The Purpose

  • Understand moments that matter to employees through journey mapping.
  • Draft the problem statement.

Key Benefits Achieved

  • Established employee needs and moments that matter.
  • Prepared to brainstorm.

Activities: Outputs:
3.1 Create an employee journey map.
  • Journey map completed
3.2 Identify moments that matter.
  • Employee needs established
3.3 Define the problem statement.
  • Defined problem statement

Module 4: Select a Brainstorming Method and Brainstorm

The Purpose

  • Start the brainstorming process using “How might we” statements.
  • Record potential solutions to pilot.

Key Benefits Achieved

  • Brainstorming session conducted.

Activities: Outputs:
4.1 Create “How might we” statements.
  • “How might we” statements defined
4.2 Select a brainstorming method.
4.3 Conduct a brainstorming session.
  • Brainstorming method selected and brainstorming session complete

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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