Design the Employee Experience

Find the sweet spot where employee needs and organizational strategy meet.

RETIRED CONTENT

Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

A lack of attention to the employee experience has the potential to lead to:

  • Lost candidates in a competitive talent market.
  • Missed opportunity to improve profits and revenue.
  • Higher rates of employees leaving the organization.

Positive employee experience benefits the organization through:

  • Increased discretionary effort.
  • Improved employee engagement.
  • More employee ambassadors for the organization.

Book Your Workshop

Workshops are a great way to accelerate your project. Our highly skilled facilitators take you through key phases of your project and ensure your team has the guidance needed to complete your project successfully.

Module 1: Outline the Business Process and Participate in Interview Training

The Purpose

  • Using the prioritized employee lifecycle segment, outline the identified HR workflow.
  • Role play discovery interviews to practice interviewing skills.

Key Benefits Achieved

  • Use McLean & Company’s five-step process to design and improve the employee experience.
  • Business process outlined.
  • Project team is trained to conduct discovery interviews.

Activities: Outputs:
1.1 Outline HR workflow.
  • HR process and employer needs established
1.2 Customize the Discovery Interview Guide.
  • Customized Discovery Interview Guide
1.3 Practice conducting a discovery interview.

Module 2: Conduct Employee Interviews and Build Empathy Maps

The Purpose

Interpret employee thoughts and feelings to create an empathy map.

Key Benefits Achieved

Discovery interviews conducted to uncover employee needs.

Activities: Outputs:
2.1 Conduct discovery interviews.
  • Discovery interview findings
2.2 Use interview findings to create an empathy map.
  • Empathy map completed
2.3 Uncover employee needs and insights.

Module 3: Create a Journey Map and Prepare for Brainstorming

The Purpose

  • Understand moments that matter to employees through journey mapping.
  • Draft the problem statement.

Key Benefits Achieved

  • Established employee needs and moments that matter.
  • Prepared to brainstorm.

Activities: Outputs:
3.1 Create an employee journey map.
  • Journey map completed
3.2 Identify moments that matter.
  • Employee needs established
3.3 Define the problem statement.
  • Defined problem statement

Module 4: Select a Brainstorming Method and Brainstorm

The Purpose

  • Start the brainstorming process using “How might we” statements.
  • Record potential solutions to pilot.

Key Benefits Achieved

  • Brainstorming session conducted.

Activities: Outputs:
4.1 Create “How might we” statements.
  • “How might we” statements defined
4.2 Select a brainstorming method.
4.3 Conduct a brainstorming session.
  • Brainstorming method selected and brainstorming session complete

Book this workshop to accelerate your HR projects

© Mclean & Company | Terms of Use | Privacy Policy