Design the Employee Experience
Find the sweet spot where employee needs and organizational strategy meet.
Onsite Workshop
A lack of attention to the employee experience has the potential to lead to:
- Lost candidates in a competitive talent market.
- Missed opportunity to improve profits and revenue.
- Higher rates of employees leaving the organization.
Positive employee experience benefits the organization through:
- Increased discretionary effort.
- Improved employee engagement.
- More employee ambassadors for the organization.
Module 1: Outline the Business Process and Participate in Interview Training
The Purpose
- Using the prioritized employee lifecycle segment, outline the identified HR workflow.
- Role play discovery interviews to practice interviewing skills.
Key Benefits Achieved
- Use McLean & Company’s five-step process to design and improve the employee experience.
- Business process outlined.
- Project team is trained to conduct discovery interviews.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Outline HR workflow. |
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| 1.2 | Customize the Discovery Interview Guide. |
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| 1.3 | Practice conducting a discovery interview. |
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Module 2: Conduct Employee Interviews and Build Empathy Maps
The Purpose
Interpret employee thoughts and feelings to create an empathy map.
Key Benefits Achieved
Discovery interviews conducted to uncover employee needs.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Conduct discovery interviews. |
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| 2.2 | Use interview findings to create an empathy map. |
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| 2.3 | Uncover employee needs and insights. |
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Module 3: Create a Journey Map and Prepare for Brainstorming
The Purpose
- Understand moments that matter to employees through journey mapping.
- Draft the problem statement.
Key Benefits Achieved
- Established employee needs and moments that matter.
- Prepared to brainstorm.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Create an employee journey map. |
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| 3.2 | Identify moments that matter. |
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| 3.3 | Define the problem statement. |
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Module 4: Select a Brainstorming Method and Brainstorm
The Purpose
- Start the brainstorming process using “How Might We” statements.
- Record potential solutions to pilot.
Key Benefits Achieved
- Brainstorming session conducted.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Create “How Might We” statements. |
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| 4.2 | Select a brainstorming method. |
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| 4.3 | Conduct a brainstorming session. |
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Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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