What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Zoom Reviews
Edidiong E.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2025
Your one stop virtual meeting hub
Likeliness to Recommend
What differentiates Zoom from other similar products?
What differentiates zoom from similar products is it's ease of use, video quality, scalability and various advanced features likes avatars, audio settings etc.
What is your favorite aspect of this product?
The breakout room
What do you dislike most about this product?
The occasional glitches and connectivity issue
What recommendations would you give to someone considering this product?
The person should test the platform beforehand in order to get familiar with it's settings and features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Laura J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
The modern world of online meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Meetings are very easy on Zoom. I almost have to attend and host many meetings, but the way it provides reliable and efficient services, I have not ever received from any other online meeting platform.
What is your favorite aspect of this product?
To be honest, Zoom is an amazing meeting platform. The audio and video quality of Zoom is crystal clear. One of my favorite features is the screen sharing feature, which I think is the best feature for online collaboration. Virtual background is also a very useful feature. The cost of this tool is satisfying. I would say it is a money saver and time saver platform that saves a huge expense of traveling.
What do you dislike most about this product?
Based on my usage, I have not come across any major problems. Zoom is providing excellent services. For me, it is a very useful product.
What recommendations would you give to someone considering this product?
Zoom is the best choice, its all features, quality of audio and video, screen sharing, integration, end-to-end encryption, etc., are working perfectly. I would suggest that if you would like to have excellent services, then your internet connection must be good, and then you will be able to receive great services.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chandrika S.
- Role: Consultant
- Industry: Consulting
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2025
It has amazing features. UI is not laggy
Likeliness to Recommend
What differentiates Zoom from other similar products?
UI, features
What is your favorite aspect of this product?
UI & feature
What do you dislike most about this product?
As of now nothing
What recommendations would you give to someone considering this product?
Go for it. It's cost effective and easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
