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Zoom Logo Award Winner Product Badge
Zoom Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
90%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

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2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Instant Messaging

83

Keyboard Mouse Control

83

Application Share

82

Virtual Whiteboard

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Zoom Reviews

Onisobuana S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Flexible, Reliable and Functional

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Its consistently smooth performance and feature depth. While many platforms cover the basics, Zoom goes further with things like robust breakout rooms, remote support capabilities, customizable webinars, and strong event hosting tools. It’s also intuitive and easy to use, even for people who aren’t tech savvy, which makes it accessible for everything like casual meetings, large-scale business and educational use. compared to competitors, zoom offers a more well-rounded experience without overwhelming users

What is your favorite aspect of this product?

its versatility: works well for everything from casual chats to large webinars and virtual events, it's strong integration options to connect with tools like Slack, Google Calendar, and Microsoft Outlook, its user-friendly interface, and tis reliable call quality...meetings are generally smooth, even with large groups or slower internet connections.

What do you dislike most about this product?

What I dislike most about zoom is that some of its most useful features like cloud recording, advanced admin controls, and larger meeting capacities are locked behind paid plans. For smaller teams or individuals on a budget, that can be limiting. Also, the desktop app can feel a bit heavy at times, and updates are frequent, which occasionally interrupts workflow. While it’s packed with features, not all of them are easy to discover unless you dig through the settings.

What recommendations would you give to someone considering this product?

If you’re considering Zoom, it’s a great choice for reliable video calls, especially if you need features like breakout rooms, screen sharing, or remote support. It’s easy to use and scales well for both small meetings and large events. Just be aware that some advanced tools are only available on paid plans, so think about your needs and whether the free version is enough or if an upgrade makes sense for your use case.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Edidiong E.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Your one stop virtual meeting hub

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

What differentiates zoom from similar products is it's ease of use, video quality, scalability and various advanced features likes avatars, audio settings etc.

What is your favorite aspect of this product?

The breakout room

What do you dislike most about this product?

The occasional glitches and connectivity issue

What recommendations would you give to someone considering this product?

The person should test the platform beforehand in order to get familiar with it's settings and features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Laura J.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

The modern world of online meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Meetings are very easy on Zoom. I almost have to attend and host many meetings, but the way it provides reliable and efficient services, I have not ever received from any other online meeting platform.

What is your favorite aspect of this product?

To be honest, Zoom is an amazing meeting platform. The audio and video quality of Zoom is crystal clear. One of my favorite features is the screen sharing feature, which I think is the best feature for online collaboration. Virtual background is also a very useful feature. The cost of this tool is satisfying. I would say it is a money saver and time saver platform that saves a huge expense of traveling.

What do you dislike most about this product?

Based on my usage, I have not come across any major problems. Zoom is providing excellent services. For me, it is a very useful product.

What recommendations would you give to someone considering this product?

Zoom is the best choice, its all features, quality of audio and video, screen sharing, integration, end-to-end encryption, etc., are working perfectly. I would suggest that if you would like to have excellent services, then your internet connection must be good, and then you will be able to receive great services.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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