What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
mounami L.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2024
User-friendly, but a bit expensive.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is known for its simple, intuitive interface that allows users to quickly set up and join meetings without much technical know-how. This user-friendly approach makes it a popular choice for both individuals and organizations.
What is your favorite aspect of this product?
My favorite aspect would be - The ability to easily divide a large group of participants into smaller, focused groups for discussions or activities is incredibly powerful for collaboration. It makes Zoom a great tool for everything from team meetings to educational sessions, allowing for more personalized interaction and engagement. This feature is especially useful for workshops, brainstorming sessions, or virtual classes, where smaller group discussions can lead to more productive and meaningful conversations.
What do you dislike most about this product?
One potential drawback of Zoom is its pricing structure, especially for advanced features. While the basic version is free and fairly functional, the costs for premium features, such as large meetings, webinars, and advanced administrative controls, can add up quickly for businesses or larger organizations.
What recommendations would you give to someone considering this product?
My recommendations would be - Before hosting a critical meeting, take some time to familiarize yourself with Zoom’s interface, settings, and features, such as breakout rooms, screen sharing, and virtual backgrounds.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Nirmesh S.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Best video conference application
Likeliness to Recommend
What differentiates Zoom from other similar products?
Other products are not that straightforward compared to Zoom, and during COVID, everyone knew how to use Zoom.
What is your favorite aspect of this product?
Call recording and the user-friendly interface of the application are the best things in Zoom.
What do you dislike most about this product?
The Zoom application needs access to record the entire screen in iOS, which seems a little weird in terms of privacy.
What recommendations would you give to someone considering this product?
Useful application for video conferencing and screen recording and must have if you are working remotely.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
Kevin K.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2024
Great product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Good product to host a webinar on. It can accommodate both small and large groups. Excellent audio and video quality.
What is your favorite aspect of this product?
It can accommodate both small and large groups. Good for webinars. Controlled environment by host.
What do you dislike most about this product?
Too many subscriptions and add ons that have cost implications. Doesn' t have feature to delete inappropriately comments on the fly.
What recommendations would you give to someone considering this product?
Easy to use. Scalable for small, medium and large businesses.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
