What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Web & Desktop Conferencing
Communications
Audio Transcription
Call Management
Presence IM
Continuous UCC
Secure Access
Third-Party Integration
Session Border Controller
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Breadth of Features
Zoom Workplace Reviews
Monika E.
- Role: Finance
- Industry: Machinery
- Involvement: End User of Application
Submitted Oct 2022
Zoom Phone is a stable app
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The Zoom Phone has has a myriad of advantage including ease of use, teleconferencing, and web conferencing. Hosts have the ability to mute participants and control who has access to the video panel
What is your favorite aspect of this product?
Zoom Phone has an HD video and HD voice with dynamic voice detection. Group meetings are conducted effortlessly wherein the host is able to screen-share from the mobile device
What do you dislike most about this product?
There should be a way to restrict on any changes by other users once I share a file on the screen or prevent how other users can manipulate files
What recommendations would you give to someone considering this product?
Stop switching apps to communicate. Zoom Phone is scalable in a few aspects, so every business can benefit from its features, no matter how big or small
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tonia B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Effective tool for a productive global workforce
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
End-to-end encryption of your data—including video, audio, and chat—while it is in transit between my computer and Zoom’s servers
What is your favorite aspect of this product?
Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking
What do you dislike most about this product?
Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern
What recommendations would you give to someone considering this product?
Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emily M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2022
Innovative, video-first cloud phone system
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone has a one-click option to elevate calls to meetings and built-in recording features, and it allows me to choose which name or number gets displayed for the receiver of my call using the Caller ID function
What is your favorite aspect of this product?
I use the call delegation via a shared line apperance functionality to assign auto attendants to handle calls on my behalf
What do you dislike most about this product?
Switching between two separate, simultaneous Zoom Phone calls or meetings can cause the call to disconnect if the internet connection is not strong
What recommendations would you give to someone considering this product?
Take advantage of the Zoom Phone's great portfolio of features and move Voice to the cloud in the most cost-effective and efficient way possible
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing