What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Session Border Controller
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Data Integration
Breadth of Features
Zoom Workplace Reviews
Jane R.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Great Product and Usability
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone comes at a lower price bearing in mind the services that you receive from the product compared to most of other similar products
What is your favorite aspect of this product?
I like how Zoom Phone has high quality videos during video calls. It gives an allowance of many people per conference hence one does not have to conduct several similar meetings due to participant limitation.
What do you dislike most about this product?
The only problem is that you need to have a strong and reliable internet to use Zoom Phone.
What recommendations would you give to someone considering this product?
I recommend Zoom Phone to anyone in whichever field and has to communicate with clients, colleagues or team-mates to try use. It has several features that support various forms of communications and is also effective for recording calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2021
Suitable and sure bet with live conferencing.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Aryan V.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Feb 2021
A popular and effective tool for distance meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its market share and userbase are one of the largest among video conferencing apps and software which makes it easier for a user to implement it on a large scale in an organization.
What is your favorite aspect of this product?
It has a clean and simple UX design which makes it easier for any user to use it and implement it in an organization.
What do you dislike most about this product?
The meeting ends after 45 minutes on a free license without any warning or timer. This makes it very difficult to keep track of the remaining time, interrupting the meeting.
What recommendations would you give to someone considering this product?
Try Apache OpenMeetings first, it has a whiteboard feature which is really useful if you want to explain or present something but setting it up is very difficult.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Effective Service
Cons
- Slower Product Innovation
- Security Frustrates
