What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Web & Desktop Conferencing
Communications
Audio Transcription
Call Management
Presence IM
Continuous UCC
Secure Access
Third-Party Integration
Session Border Controller
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Breadth of Features
Zoom Workplace Reviews
Khem Lal P.
- Role: Consultant
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2020
Online Classroom made effective with Zoom.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
ZOOM's whiteboard freature is very useful and the app is very stable.
What is your favorite aspect of this product?
I love its simplicity and it has all the necessary features to run online meetings and classes effectively.
What do you dislike most about this product?
I don't have any complaints. But recently there has been some outages.
What recommendations would you give to someone considering this product?
Introduce text to speech feature.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service