What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Session Border Controller
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Data Integration
Breadth of Features
Zoom Workplace Reviews
Ojasvi A.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2022
Zoom Phone- a Centralized approach
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It provides the coverage internationally. The switching between audio and video mode is easy. Whenever any participant joins the meeting, it notifies with mail. The increases the level of awareness and keep everyone informed.
What is your favorite aspect of this product?
It is easy to add and remove the people from the conference. It is user friendly for all the users, which encourages the user to try using the platform. it reciprocates immediately and provides with the solution. The quality of interaction including the audio and video is great. It further provides screen sharing that reduces ambiguities.
What do you dislike most about this product?
Multi-tasking on zoom is difficult to manage. other devices, which makes it less handy for the user. It requires great consumption of battery. It agitates the user as the working time can get prolong and managing separate device for recharge is reduces the user’s interest.
What recommendations would you give to someone considering this product?
The app must provide free trial, as it enhances the confidence of the user and makes them familiar with the layout. It must have less load on the memory so saves amount of battery and works for long hours.
Pros
- Reliable
- Unique Features
- Efficient Service
- Caring
Destiny P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Zoom Phone - make worry-free calls!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is your VoIP service in terms of phone calls that allow you to take audio as well as video calls, not compromised in quality. These calls are usually affiliated with the internet and your VoIP service provider. You can take advantage of taking calls from any electronic device, you can make calls free of cost and be in touch with the masses with nothing extra or heavy budget in your pocket.
What is your favorite aspect of this product?
Zoom Phone is directly linked with Zoom and most of its features are just like Zoom’s other products. It comes with two unique features that are not available on other VoIP apps and services. The first one is Call Park, which lets you hold your call until you switch it on to other devices. Secondly, ‘Takeover’ literally does what its name suggests, it helps you to take over others' calls on your phone or your call to others.
What do you dislike most about this product?
I think this is super expensive in the long run and the features are not up to the mark of its competitors, who provide great services in almost free versions. Also, Zoom phones can be a bit risky as well for top-secret and privacy matters.
What recommendations would you give to someone considering this product?
Zoom Phone is a VoIP service provided by Zoom. Many people are users of Zoom and its affiliated products for everyday use in their professional lives and we all agree with that. If you are a small company, looking for a reliable VoIP service, go for it, but if you can afford other platforms, my suggestion would be to make it a second or third choice.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Effective Service
Aimé Valentin M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
This app does a great job
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
it is an authentic application in all its deployment
What is your favorite aspect of this product?
it is a very intuitive application. It is very easy to use and to integrate into your activity
What do you dislike most about this product?
licenses are quite expensive for small and medium-sized companies
What recommendations would you give to someone considering this product?
Use it unreservedly
Pros
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
- Helps Innovate