What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Communications
Analytics Reporting
Centralized Management Portal
Mobility
Continuous UCC
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Zoho Reviews
Carol M.
- Role: Finance
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2023
Collaboration on LIVE-COMMUNICATION
Likeliness to Recommend
What differentiates Zoho from other similar products?
Reliable for internal and external communications. Data security. Easy meetings coordination with space for all stakeholders.
What is your favorite aspect of this product?
Easy to operate. Compatability with various devices. Accessibility across globe.
What do you dislike most about this product?
For more than three years experience no fault I can record.
What recommendations would you give to someone considering this product?
Apply this tool for smart collaboration by real-time communication
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ranjeet M.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2023
fantastic producr
Likeliness to Recommend
What differentiates Zoho from other similar products?
Easy to use , we can do many task, analytics meetings , social , HR many more
What is your favorite aspect of this product?
HR management ,social management, crm project management, email camping all-in-one suite that integrates and offers access to many of Zoho's applications, providing a comprehensive solution for various business needs.
What do you dislike most about this product?
nothing as of now
What recommendations would you give to someone considering this product?
Highly recommendation
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Kashish S.
- Role: Human Resources
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2023
Fantastic Product!
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho makes daily task easy. We can monitor, analyse, maintain data all at one place. The support facilities is also good along with that ZOho always comes up with new innovative ideas.
What is your favorite aspect of this product?
We can connect with people with any issue
What do you dislike most about this product?
Zoho meeting doesn't automatically get started like google meet. The other person have to install it
What recommendations would you give to someone considering this product?
Makes the work easy and affordable.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service