Zoho Customer Reviews 2024 | SoftwareReviews

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Zoho

8.7 /10

33 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

6% Neutral

91% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Mobility

Continuous UCC

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Zoho Reviews

Zachary V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Reliable for Effective Communication

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Easy accessibility and end-to-end encryption.

What is your favorite aspect of this product?

Multi platform support

What do you dislike most about this product?

Zero dislikes

What recommendations would you give to someone considering this product?

Excellent

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

SHEE M.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Outstanding Performance

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Absolutely amazing on how many tools you can connect at it interface.

What is your favorite aspect of this product?

Easy conversion between group members.

What do you dislike most about this product?

I have no dislike

What recommendations would you give to someone considering this product?

Try it and witness real change in communication.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Azan B.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Giant of Effectiveness in Work

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Combination of all collaboration tools.

What is your favorite aspect of this product?

Intuitive interface, easy to use .

What do you dislike most about this product?

Nothing negative I have never come across.

What recommendations would you give to someone considering this product?

This is right tool for perfect collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho

What is Zoho?

Company Details

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Zoho Ratings

92 Likeliness to Recommend

1 Since last award

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Zachary V.

Reliable for Effective Communication

Likeliness to Recommend

Pros

SHEE M.

Outstanding Performance

Likeliness to Recommend

Pros

Azan B.

Giant of Effectiveness in Work

Likeliness to Recommend

Pros

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Title

1
Since last award

2
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Feature Ratings

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Mobility

Continuous UCC

Audio Transcription

Web & Desktop Conferencing

Presence IM

Speech Access and Personal Assistant

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Customization

Ease of IT Administration

Vendor Support

Availability and Quality of Training