What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Communications
Analytics Reporting
Centralized Management Portal
Mobility
Continuous UCC
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Zoho Reviews
BiLaL A.
- Role: Consultant
- Industry: Communications
- Involvement: End User of Application
Submitted Jan 2024
Remarkable tool!!
Likeliness to Recommend
What is your favorite aspect of this product?
Zoho offers a diverse range of applications, including CRM, productivity tools, collaboration platforms, finance software, and more.
What do you dislike most about this product?
Zoho include a steeper learning curve for certain advanced features, occasional integration challenges, and preferences for specific functionalities that might be more refined in competing products.
What recommendations would you give to someone considering this product?
Clearly outline your business needs and objectives to ensure that Zoho's suite aligns with your specific requirements. Engage with the Zoho community and utilize the support channels. This can be valuable for troubleshooting, getting tips, and staying updated on new features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Samuel N.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Initial Implementation
Submitted Jan 2024
Awesome product!
Likeliness to Recommend
What differentiates Zoho from other similar products?
I like the fact that the features that were promised always work and there are rarely any issues with it.
What is your favorite aspect of this product?
User-friendly!
What do you dislike most about this product?
I wish it was more appealing to the eye.
What recommendations would you give to someone considering this product?
Definitely do it because it's one of the best in the industry.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Joshua E.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Lots of features! But quite buggy
Likeliness to Recommend
What differentiates Zoho from other similar products?
It's quite cheaper and has a lot of useful features.
What is your favorite aspect of this product?
It's actually easier to use and intuitive.
What do you dislike most about this product?
The quality of features are low, they need improvement. Lots of bugs on all fronts
What recommendations would you give to someone considering this product?
It's a cheaper option but quite buggy (I think a better plan solves some bugs). Has great features too and improvements are made always.
Pros
- Continually Improving Product
- Unique Features
- Client's Interest First
- Transparent
Cons
- Less Effective Service
- Wastes Time