What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Analytics Reporting
Session Border Controller
Communications
Mobility
Centralized Management Portal
Continuous UCC
Audio Transcription
Presence IM
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zoho Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Cost Effective video conferencing service
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Akshat A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use and lot's of features but a bit pricey
Likeliness to Recommend
What differentiates Zoho from other similar products?
UX/UI DESIGN
What is your favorite aspect of this product?
Service which they provide and easy to use
What do you dislike most about this product?
The price is not affordable for small business
What recommendations would you give to someone considering this product?
To create a small plan for small business
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Ankit Z.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
A good tool for internal corporate communication
Likeliness to Recommend
What is your favorite aspect of this product?
It's easy to use and integrate, the capacity of Zoho Cliq to expedite communication and collaboration within teams is it's most valuable feature. It provides a centralised platform for team members to interact, exchange files, and collaborate on projects.
What do you dislike most about this product?
The only thing I don't like is that there is no free version of it.
What recommendations would you give to someone considering this product?
For a business team of any size, Zoho is an incredibly effective cloud solution with a tonne of helpful features.
Pros
- Effective Service
- Saves Time
- Security Protects
- Helps Innovate
Cons
- Slower Product Innovation
- Less Productive