What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho.
91 Likeliness to Recommend
93 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Analytics Reporting
Session Border Controller
Communications
Mobility
Centralized Management Portal
Continuous UCC
Audio Transcription
Presence IM
Speech Access and Personal Assistant
Web & Desktop Conferencing
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Breadth of Features
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zoho Reviews
Siddhant R.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2024
fantastic and ease of use
Likeliness to Recommend
What differentiates Zoho from other similar products?
manages all data and holidays
What is your favorite aspect of this product?
leave can track all over
What do you dislike most about this product?
none it does not have any dislikes
What recommendations would you give to someone considering this product?
please use it for management purpose
Pros
- Enables Productivity
- Trustworthy
- Fair
- Helps Innovate
Shobit K.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Excellent product with great functionality and use
Likeliness to Recommend
What differentiates Zoho from other similar products?
The architecture and functionality are suitable for our business needs and client demands
What is your favorite aspect of this product?
The simplicity , easy to use and large resources available
What do you dislike most about this product?
Not many things
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ranjan S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
What is your favorite aspect of this product?
LMS and meeting schedules.
What do you dislike most about this product?
Integration abillityu
What recommendations would you give to someone considering this product?
mnake integration with other apps a bit easy
Pros
- Performance Enhancing
- Enables Productivity
- Security Protects
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Vendor's Interest First