Zoho Customer Reviews 2025 | Unified Communications as a Service

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Zoho

Composite Score

8.7 /10

CX Score

9.0 /10

66 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

10 Top Rated Features

2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 1
Since last award

94 Plan to Renew

Down 1
Since last award

82 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 92%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative

5% Neutral

94% Positive

Pros

Includes Product Enhancements
Performance Enhancing
Altruistic
Enables Productivity

Feature Ratings

Average 82

Secure Access

Mobility

Centralized Management Portal

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Call Management

Presence IM

Audio Transcription

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Anne K.

Role: Operations
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great product but not easy to use.

Likeliness to Recommend

7 /10

What differentiates Zoho from other similar products?

One can integrate Cliq, Meeting, Work Drive on the web version. I think that's cool.

What is your favorite aspect of this product?

I can change my availability whether Away, engaged at work, customise to anything to communicate with my colleagues. From chatting on Cliq, I can set a reminder or create tasks from a particular conversation. That's really cool.

What do you dislike most about this product?

It's functional but not aesthetically pleasing. Also, I dislike that I can't rely on Zoho because on some days my meetings go well and some days it doesn't. Also, it's not really a simple app to use, I had to take my time to explore it's capabilities.

What recommendations would you give to someone considering this product?

It's a great product but most definitely going to take time to learn all it has to offer.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Samuel F.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

It's a fantastic product for every communication

Likeliness to Recommend

8 /10

What differentiates Zoho from other similar products?

Zoho product are very user friendly and they are flexible

What is your favorite aspect of this product?

Zoho Cliq, Zoho salesIQ

What do you dislike most about this product?

I don't dislike this product

What recommendations would you give to someone considering this product?

It's flexible to use because it's a user friendly product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ranjeet M.

Role: Sales Marketing
Industry: Electronics
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2024

fantestic product

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Good CRM , cloud based , all in one platform service , user friendly inerface ,sclebale customize,marketing analyitcs

What is your favorite aspect of this product?

Help business management sales ,lead management , sales pipe line tacking integrate wiht solical medita tool, majorly helps in automation

What do you dislike most about this product?

As of now nothing is to be dislike it is in right directio.

What recommendations would you give to someone considering this product?

Easy to and all in one platform. easy to intergrate and automate

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho

What is Zoho?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Zoho Ratings

90 Likeliness to Recommend

Down 1 Since last award

94 Plan to Renew

Down 1 Since last award

82 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoho?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Anne K.

Great product but not easy to use.

Likeliness to Recommend

Pros

Samuel F.

It's a fantastic product for every communication

Likeliness to Recommend

Pros

Ranjeet M.

fantestic product

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Down 1
Since last award

Down 2
Since last award

Feature Ratings

Secure Access

Mobility

Centralized Management Portal

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Call Management

Presence IM

Audio Transcription

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training