Zoho Customer Reviews 2025 | Unified Communications as a Service

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Zoho

Composite Score

8.7 /10

CX Score

9.0 /10

66 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Awards & Recognition

Zoho won the following awards in the Unified Communications as a Service category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

10 Top Rated Features

2025

Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 1
Since last award

94 Plan to Renew

Down 1
Since last award

82 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 92%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

1% Negative

5% Neutral

94% Positive

Pros

Includes Product Enhancements
Performance Enhancing
Altruistic
Enables Productivity

Feature Ratings

Average 82

Secure Access

Mobility

Centralized Management Portal

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Call Management

Presence IM

Audio Transcription

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Zoho Reviews

Ashley C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Zero Limitation on to Secured Communication

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Effectiveness of virtual connectivity across all timezones.

What is your favorite aspect of this product?

Simple to manage communication

What do you dislike most about this product?

No even one

What recommendations would you give to someone considering this product?

Perfect for effective communication

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Ranjeet M.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

fantastic producr

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Easy to use , we can do many task, analytics meetings , social , HR many more

What is your favorite aspect of this product?

HR management ,social management, crm project management, email camping all-in-one suite that integrates and offers access to many of Zoho's applications, providing a comprehensive solution for various business needs.

What do you dislike most about this product?

nothing as of now

What recommendations would you give to someone considering this product?

Highly recommendation

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Dr. M.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Great value, excellent product!

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

Zoho Meetings works similarly to other bigger-name conference platforms for a much lower price. I have sacrificed nothing by switching to ZM from the previous tool I was using.

What is your favorite aspect of this product?

The cost. It is very affordable for a small business.

What do you dislike most about this product?

The dashboard can be a bit quirky at times. Sometimes the current meeting list will not refresh without quitting and restarting.

What recommendations would you give to someone considering this product?

Try it as a trial, and you'll see what I mean. It's an excellent product for the price.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho

What is Zoho?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Zoho Ratings

90 Likeliness to Recommend

Down 1 Since last award

94 Plan to Renew

Down 1 Since last award

82 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoho?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Communications Includes communication portals, secure messaging, and automated alerts.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Ashley C.

Zero Limitation on to Secured Communication

Likeliness to Recommend

Pros

Ranjeet M.

fantastic producr

Likeliness to Recommend

Pros

Dr. M.

Great value, excellent product!

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

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Since last award

Down 2
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Feature Ratings

Secure Access

Mobility

Centralized Management Portal

Web & Desktop Conferencing

Communications

Session Border Controller

Analytics Reporting

Continuous UCC

Call Management

Presence IM

Audio Transcription

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training