Zoho Customer Reviews 2024 | SoftwareReviews

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Zoho

Composite Score

8.7 /10

CX Score

8.7 /10

36 Reviews Write a Review

What is Zoho?

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

Company Details

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Zoho Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho?

3% Negative

6% Neutral

91% Positive

Pros

Performance Enhancing
Enables Productivity
Unique Features
Altruistic

Feature Ratings

Average 86

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Continuous UCC

Mobility

Audio Transcription

Speech Access and Personal Assistant

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Zoho Reviews

Martin JJ M.

Role: Vendor Management
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The 2024 Communication Right Choice

Likeliness to Recommend

9 /10

What differentiates Zoho from other similar products?

All(teams,clients and management)have zero discrimination on accessing real-time information and updates,making direct contribution and information/messages goes down without being edited.

What is your favorite aspect of this product?

Simplicity of leads harvesting after successful webinars,undisputed audio and high-definition videos.

What do you dislike most about this product?

Nothing I can count as a downside on this application.

What recommendations would you give to someone considering this product?

To have successful communication and high productive webinars this is the right tool

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Luis F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Features disappoint.

Likeliness to Recommend

10 /10

What differentiates Zoho from other similar products?

Scope and Customization

What is your favorite aspect of this product?

Support and Integration

What do you dislike most about this product?

I have nothing to complain about

What recommendations would you give to someone considering this product?

Automation and AI Features

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Gabriel P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoho

What is Zoho?

Company Details

Need Assistance?

Zoho Ratings

91 Likeliness to Recommend

94 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Zoho?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Access Establishment of a VPN session to the internal phone system.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Presence IM Knowing the availability of users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Reviews

Martin JJ M.

The 2024 Communication Right Choice

Likeliness to Recommend

Pros

Luis F.

Features disappoint.

Likeliness to Recommend

Pros

Gabriel P.

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Secure Access

Session Border Controller

Communications

Analytics Reporting

Centralized Management Portal

Continuous UCC

Mobility

Audio Transcription

Speech Access and Personal Assistant

Web & Desktop Conferencing

Presence IM

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of IT Administration

Availability and Quality of Training