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Zoho

Zoho Connect

Composite Score

8.6 /10

CX Score

8.9 /10

100 Reviews Write a Review

What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

4% Neutral

95% Positive

Pros

Respectful
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 79

Task Management

News Feed

Instant Messaging

Employee Engagement

Workflow & Approvals

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Average 79

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Zoho Connect Videos

Zoho Connect Reviews

Amore P.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Zoho Connect can be customized as your virtual office. You can set up departments, groups, and tasks, create company manuals, communicate, and even integrate external sites you use daily to open within the platform. It is superior. We transferred to Connect from Microsoft Teams.

What is your favorite aspect of this product?

Task Management. I like how you can categorize tasks on boards within a group or department and set timers on each of the tasks.

What do you dislike most about this product?

Sometimes you add a new tab, and the website/page does not open in Connect.

What recommendations would you give to someone considering this product?

I will tell them that it is the best platform to organize your brick-and-mortar online, or if your team works remotely and you need a platform to set up as a virtual office for your team to work and communicate in real-time, I would say Zoho Connect is the best choice. It also has lots of 3rd party integrations as well.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Katherine H.

Role: Information Technology
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Easy to use, but requires deluge coding knowledge

Likeliness to Recommend

9 /10

What differentiates Zoho Connect from other similar products?

Integration into the Zoho ecosystem.

What is your favorite aspect of this product?

Like social media

What do you dislike most about this product?

After a certain point you have to be able to use deluge coding to create customizations in any of the zoho products. While deluge is supposed to be a "simple" coding language, it is quite challenging to learn and there aren't great resources available to teach you.

What recommendations would you give to someone considering this product?

Invest in Zoho One to really get your money's worth.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ali S.

Role: C-Level
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

A Happy tech friend to our growing business-

Likeliness to Recommend

10 /10

What differentiates Zoho Connect from other similar products?

Price is very competitive

What is your favorite aspect of this product?

Easy to use, bright and cheerful

What do you dislike most about this product?

could do with more regular improvements

What recommendations would you give to someone considering this product?

I'd recommend this to any business looking to improve its team comms as a business grows

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Zoho Connect

What is Zoho Connect?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Zoho Connect Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Instant Messaging Real-time, text-based communication between two or more people

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Calendars Ability to manage and view employee schedules, and book meetings.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Amore P.

"Fantastic product!"

Likeliness to Recommend

Pros

Katherine H.

Easy to use, but requires deluge coding knowledge

Likeliness to Recommend

Pros

Ali S.

A Happy tech friend to our growing business-

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Task Management

News Feed

Instant Messaging

Employee Engagement

Workflow & Approvals

File Sharing Collaboration

Employee Directory

End-User Workflow Customization

Integrations

Calendars

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Availability and Quality of Training