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Zoho Cliq Logo Award Winner Product Badge
Zoho Cliq Logo Award Winner Product Badge
Zoho

Zoho Cliq

Composite Score
8.8 /10
CX Score
9.2 /10
Category
Zoho Cliq
8.8 /10

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details


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Awards & Recognition

Zoho Cliq won the following awards in the Business Instant Messaging - Enterprise category

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

99 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

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1% Negative
2% Neutral
97% Positive

Pros

  • Fair
  • Trustworthy
  • Inspires Innovation
  • Altruistic

Feature Ratings

Average 84

Instant Messaging

87

Integration With Productivity Tools

84

Notifications

83

Search

83

File Sharing Collaboration

83

Granular Access Management

83

Document Collaboration

82

Cross Platform Support

80

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of IT Administration

83

Ease of Implementation

83

Breadth of Features

83

Business Value Created

83

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

80

Vendor Support

79

Zoho Cliq Reviews

Gabor Aviana G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

An addition without regrets

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

Communication among co-workers can be a bit tricky when you need to leave your desk and go to another department. If you are working online it makes it harder, I work in a company where communication with others is the key and currently we are all working from home, thanks to the pandemic! We are already using other Zoho applications and this one is an addition, a great one I must say! It helps communicate and chat with other members way more easily and get the job done in no time

What is your favorite aspect of this product?

The best thing is that it is easy to integrate with other Zoho applications that we were already using. I must say that it works well on laptops and desktops better than mobile phones. My favorite is their bot integration which helps with work greatly. You can do customization in it and respond to workers in real time.

What do you dislike most about this product?

The same app works not as well on phones as it does on laptops or desktops. I have no idea why this issue happens to every other person but it is legitimate and needs some work done on it. I personally like it and enjoy using it.

What recommendations would you give to someone considering this product?

If you or your company is a Zoho CRM user overall, it’s a good choice. If not, then it will be a hassle for you because you will not have many apps and platforms to integrate it with. However, if I talk about the user experience it’s a good addition to enhance the overall communication with colleagues.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Reliable

Hasnain B.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Reasonable product for start ups,

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

It allow to integration with Zoho Projects

What is your favorite aspect of this product?

Integration with zoho projects

What do you dislike most about this product?

Different window pop up for every interaction

What recommendations would you give to someone considering this product?

It's a reasonable product, good part os that they are improving it. Support is slow

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Sofia C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Perfect CRM app at a lower cost

Likeliness to Recommend

8 /10

What differentiates Zoho Cliq from other similar products?

Employing Zoho Cliq, we can simply do videoconferencing, show our displays, making notes on our assignments, and provide a direct channel to contact with peers. The major benefit I've noticed was that it was a fully complete web chat tool with all of the functionality we want, which streamlines our business.

What is your favorite aspect of this product?

It integrates it all in one place, including contacts, networks, records, schedules, and tasks, and it provides live stream uploads and distant company management. Our conversations are all smooth and have good video resolution, and we can share our computer screens with colleagues to enhance our duties easier.

What do you dislike most about this product?

So far, Zoho Cliq has satisfied most of its users' needs and built the software. There is presently only one tiny drawback: uploading large documents using Zoho Cliq takes a very long time.

What recommendations would you give to someone considering this product?

If you are looking for a fully complete live chat system package that can organize all of our duties such as online video meeting, desktop sharing, operations, channel development, and etc, Zoho Cliq is far superior than other products in the industry. I definitely advise everyone to try Zoho Cliq.

Pros

  • Caring
  • Respectful
  • Fair
  • Altruistic

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