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Zoho Cliq Logo Award Winner Product Badge
Zoho Cliq Logo Award Winner Product Badge
Zoho

Zoho Cliq

Composite Score
8.8 /10
CX Score
9.3 /10
Category
Zoho Cliq
8.8 /10

What is Zoho Cliq?

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Company Details


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Awards & Recognition

Zoho Cliq won the following awards in the Business Instant Messaging - Enterprise category

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Zoho Cliq Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Cliq.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Down 2
Since last award

98 Plan to Renew

Down 1
Since last award

88 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Cliq?

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1% Negative
3% Neutral
96% Positive

Pros

  • Fair
  • Trustworthy
  • Transparent
  • Altruistic

Feature Ratings

Average 84

Instant Messaging

86

Integration With Productivity Tools

83

Notifications

83

File Sharing Collaboration

83

Search

83

Granular Access Management

83

Document Collaboration

82

Cross Platform Support

79

Vendor Capability Ratings

Average 82

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Usability and Intuitiveness

81

Ease of Customization

81

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

78

Zoho Cliq Reviews

Fiona G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Zoho Cliq is a Comprehensive Communication Tool.

Likeliness to Recommend

10 /10

What differentiates Zoho Cliq from other similar products?

Unique features in Zoho Cliq, including forking messages and creating channels for multiple teams, allow people to collaborate in specific groups. Because Zoho has two-factor authentication and offers customizable access controls, it ensures the safety of users information and privacy from competitors.

What is your favorite aspect of this product?

Users are able to enjoy a better experience by personalizing their notifications and rearranging the channels according to their needs. People can organize their workspaces as needed to keep important information handy. Customizing the machines in this way improves productivity by helping teams avoid distractions.

What do you dislike most about this product?

Zoho Cliq has many features, it is not easy for newcomers to learn to use it. Because there are many possibilities and settings, beginners to the platform might become frustrated. An improved way to bring users onboard can greatly help them use the software more confidently and rapidly.

What recommendations would you give to someone considering this product?

You should dedicate some time in personalizing the platform for your own needs. Ensuring everyone on the team sees and understands the important information becomes simpler with efficient and personalized setup of notifications and channels.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marian C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Enabling Communication Without Limitations

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq sets itself apart in terms of its exceptional ecosystem of integrations that seamlessly connect with the data tool chain from GitHub to Jira to the AWS monitoring services. Its sophisticated threading model avoids splitting long streams into technical discussions, while ensuring main routes stay free of over-detailed description. The advanced search ability of the platform is especially useful for data engineers it will enable them to bring exact queries across code excerpts, technical literature, and historic troubleshooting conversations, saving many hours lost in tough system issues.

What is your favorite aspect of this product?

I value the way that Zoho Cliq channel organization simulates our data architecture through having specific data domains and projects in their own separate spaces that retain contextual flow. The intelligent notification system the platform has ensures I am notified of critical issues while screening routine updates, thus finding the right balance between awareness and focus. The platform has democratized the sharing of knowledge and torn through the technical barriers that habitually exist in data organizations to build a culture of asking questions and sharing insight within a culture where it's almost effortless and encouraged.

What do you dislike most about this product?

The platform consumes so many resources, especially when running alongside intensive data processing utilities on the same machine, hence occasional impacts on performance.

What recommendations would you give to someone considering this product?

Zoho Cliq is a transformation in the way our data engineering team has addressed or combated issues, changing our capacity to solve complexities openly irrespective of geographical location. In a recent instance of data migration delay, Zoho Cliq allowed us to call together the experts in different time zones to examine logs, share screen captures, and apply fixes within minutes as opposed to hours.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Creative approach for business communication

Likeliness to Recommend

9 /10

What differentiates Zoho Cliq from other similar products?

Zoho Cliq cuts above the rest from other team collaboration systems for the way it handles nested channels (a feature that would change the way we handle complex conversations within multidisciplinary teams such as ours) The PrimeTime automation system of its kind permits scheduling critical messages and updates, so no important information is ever lost in the constant stream of communications.

What is your favorite aspect of this product?

The speed and steadiness of Zoho Cliq under these heavy multimedia loads and multiple simultaneous calls are just unprecedented. I value a minimalist but very powerful interface that makes the adoption curve for new users more seamless. The innate integration with the entire Zoho ecosystem provides us with a perfectly coordinated workflow, from casual conversation to project preparation to customer management, without switching platforms, which saves us precious time in the daily operation.

What do you dislike most about this product?

Zoho Cliq has admittedly made some regretful deficiencies in its advanced search features when looking for specific content in old conversations or files shared several months ago.

What recommendations would you give to someone considering this product?

It has completely changed my capability to coordinate teams spread across various operations. Especially striking was when we dealt with a combined launch in seven markets at the same time, where teams worked in perfect coordination via interwoven thematic channels. That platform does not only connect us through functionality, but an environment of availability and collaboration beyond the dilemma of departmentalism has been cultivated.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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