What is Zendesk Guide?
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Guide?
Pros
- Security Protects
- Performance Enhancing
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Workflow and Approval Management
Configurable Knowledge Repository
Multi-Language Support
Multiple File Type Support
Rich Text Editor
Version Control
Role-Based Access
Social Features
Intelligent Search
Cataloging
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Zendesk Guide Reviews
John P.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2023
Masters of self help!
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
Ease of use and FAQ design
What is your favorite aspect of this product?
People can collaborate in terms of FAQ approvals
What do you dislike most about this product?
NA as of the moment
What recommendations would you give to someone considering this product?
For someone or a company who would need a headstart on creating avenues for self help for their customers - you can never go wrong with Zendesk Guide.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chelsea E.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Very helpful
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
Great helpdesk
What is your favorite aspect of this product?
Very helpful
What do you dislike most about this product?
Can be slow
What recommendations would you give to someone considering this product?
Good as a helpdesk
Pros
- Effective Service
- Caring
- Saves Time
- Efficient Service
Leandro F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2023
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy