What is Zendesk Guide?
Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Guide?
Pros
- Security Protects
- Performance Enhancing
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Workflow and Approval Management
Configurable Knowledge Repository
Multi-Language Support
Multiple File Type Support
Rich Text Editor
Version Control
Role-Based Access
Social Features
Intelligent Search
Cataloging
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Zendesk Guide Reviews
Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Amilker C.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jul 2021
Bons recursos, mas upgrades são caros.
Likeliness to Recommend
What differentiates Zendesk Guide from other similar products?
Estão inovando sempre e junto com o Guide pode ser comprado o Anwser Bot.
What is your favorite aspect of this product?
A gestão é super fácil e em poucos minutos você consegue montar uma central de ajuda simples, sem muito apelo visual.
What do you dislike most about this product?
A personalização visual, design, não é de fácil customização. Para o Zendesk Guide ficar bonito, precisa contratar um Designer experiente.
What recommendations would you give to someone considering this product?
Se já tiver algum produto da linha Zendesk, não pense em comprar outra plataforma. Existe muitos ganhos utilizando tudo da mesma suíte. Podem até existir integrações de outras plataformas com o Zendesk Support, mas nada é igual a uma integração nativa.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: C-Level
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Good price, easy to implement and use.
Likeliness to Recommend
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Less Friendly Negotiation