What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Security
Data Quality Profiling and Cleansing
Data Virtualization
API Management and Orchestration
Metadata Management
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Adam S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Literally no reason not to use it
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is the rightful incumbent among citizen iPaaS providers. Thousands of apps are on the platform, and thousands more seem to be in beta or the planning stages. You can't NOT have it if you use SaaS products.
What is your favorite aspect of this product?
The raw time savings are amazing. Basically any repetitive manual tasks (business, marketing, whatever) can be automated using Zapier. This is a savings of at least 10 hours/week ... and probably far more. That this can be done without code is amazing.
What do you dislike most about this product?
Zapier will confuse many new users. It's absolutely critical to keep an offline map of integrations, and to describe everything in detail in the platform itself. You can double up work (or break automations and integrations) unintentionally if you're not paying attention to the big picture.
What recommendations would you give to someone considering this product?
Zapier is no-code, but the learning curve definitely exists. You need to think like a programmer even if you're not coding like one.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Alison K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Easy to set up and use
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is easy to use and so helpful with automating everything.
What is your favorite aspect of this product?
I love that you can customize it to do almost anything. The tools provided allow you to be creative and get exactly what you need done.
What do you dislike most about this product?
It breaks too often. zaps that have been running for years will suddenly not work any longer. That requires alot of effort to troubleshoot.
What recommendations would you give to someone considering this product?
Try the free version and see how easy it is to automate.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Caleb J.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2022
Connect Anything with Zapier
Likeliness to Recommend
What differentiates Zapier from other similar products?
It can connect just about any program in a way programs like IFTTT cannot.
What is your favorite aspect of this product?
The versatility in so many situations.
What do you dislike most about this product?
Some of the triggers are a little less flexible than I would like.
What recommendations would you give to someone considering this product?
Even if you don't have a use for it at this time, store it in your back pocket because there will come a day when it will save the day.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
