What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Virtualization
Data Security
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Batch Integration
Administrative Features
Exception Handling and Notifications
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Grace W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
Excellent cross-platform integration platform
Likeliness to Recommend
What differentiates Zapier from other similar products?
Consolidating the amount of manual work, we undertake is the issue that Zapier helps us with. We just need to check one location because Zapier makes a line entry into Google Sheets when an answer is logged in our video interviewing program. It is really beneficial to us.
What is your favorite aspect of this product?
I adore the variety of apps Zapier can link to. Almost every application that my business utilizes has a pretty simple automation feature. Additionally, it's quite simple to convey to our clients that Zapier is simple for them to use if they wish to automate an activity. It was a terrific experience overall, and we learned a lot from it.
What do you dislike most about this product?
For what it offers, the paid plan is somewhat pricey. There are better, more effective, less expensive options available. It's a little challenging to use the multi-step activity. If the actions could be added to a list and carried out all at once, that would be excellent.
What recommendations would you give to someone considering this product?
The Zapier user interface is unparalleled. The necessary trigger or action can be found right away. The best tool is this one. I highly recommend it to you because it provides leads and is a great company.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Mahinour A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
Automations made easy
Likeliness to Recommend
What differentiates Zapier from other similar products?
- Availability of a wide range of popular apps. - They offer free version for small & start up companies
What is your favorite aspect of this product?
- The error alerts / notifications that Zapier shows when something is not working probably - Save a lot of time and effort / resources for all the manual daily tasks
What do you dislike most about this product?
- Expensive - The learning curve is too slow - It takes time to figure out how to do a specific integration correctly, as what's required or figuring out what could be the problem occured for the errors. - Wish there were more tips, onboarding or ongoing support.
What recommendations would you give to someone considering this product?
Zapier is your go for tool if you create many campaigns and work with different tools, will save you hours. You can highly depend on Zapier,
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Dave C.
- Role: Industry Specific Role
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2022
The easiest automation platform to work with
Likeliness to Recommend
What differentiates Zapier from other similar products?
Since Zapier first launched there have been many competing products arise, but none are easy to work with.
What is your favorite aspect of this product?
I love the context Zapier provides when a Zap is not working. This really helps when troubleshooting a workflow. Most of the cheaper automation knockoffs don't offer this feature or if they do, it's not as helpful.
What do you dislike most about this product?
Cost is my biggest issue. I'm not saying that the value isn't worth it, but there are now many competing products that offer automation at a fraction of the price.
What recommendations would you give to someone considering this product?
Decide what features you need and then compare against all of the automation tools that are available. Next try out Zapier's free plan.
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
