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What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Security
Data Quality Profiling and Cleansing
Data Virtualization
API Management and Orchestration
Metadata Management
Batch Integration
Exception Handling and Notifications
Administrative Features
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
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Danae S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Excellent but don’t forget batching
Likeliness to Recommend
What differentiates Zapier from other similar products?
The biggest library of integrations
What is your favorite aspect of this product?
Almost everything integrates with Zapier
What do you dislike most about this product?
The cost is very high
What recommendations would you give to someone considering this product?
Batch your runs!
Pros
- Helps Innovate
- Saves Time
- Unique Features
- Continually Improving Product
Cons
- Less Caring
- Vendor Friendly Policies
- Less Generous
Chigago J.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2022
Zapier is Amazing!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Great data integration
What is your favorite aspect of this product?
Ease of customization usability
What do you dislike most about this product?
Might be challenging for inexperienced users at first.
What recommendations would you give to someone considering this product?
Zapier is a very important tool is modern business where operations are controlled in a single platform. It makes operations and traceability really easy.
Pros
- Helps Innovate
- Reliable
- Respectful
- Fair
Adriago M.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
Great Tool!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Improved Data Quality Profiling and Cleansing
What is your favorite aspect of this product?
Integration aspects Collaborates well
What do you dislike most about this product?
So far everything seems okay.
What recommendations would you give to someone considering this product?
Zapier is a comprehensive software that enhances data integration in an amazing manner. It will help boost your business operations.
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate