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Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details


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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Magaly R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

EXCELLENT FINANCIAL SOFTWARE.

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

The difference between Xero and other products is that it offers me security and comfort when carrying out my accounting processes, it is a cloud-based accounting software that provides me with excellent service and benefits, it differs by adapting to my needs, allowing me to work in it. same set of books regardless of where we are and regardless of the device.

What is your favorite aspect of this product?

My favorite aspect of Xero is that it offers me a simple and integrated view of my company's finances, it allows me to stay connected by keeping track of absolutely everything, from anywhere, allowing me to create invoices and create expense statements through the mobile App with total ease and security, it is very easy to use safe, and flexible.

What do you dislike most about this product?

Xero is a software that has offered me growth in my business, thanks to this platform I can keep track of my finances, control my accounting processes, expenses, accounts receivable, accounts payable, it has offered me a service at all times excellent without failures or dislikes, so far it has covered my needs and I have nothing to dislike.

What recommendations would you give to someone considering this product?

Xero offers a series of features to develop an excellent accounting process, I recommend this wonderful platform to keep track of expenses, purchase orders, bank reconciliations, billing and much more. It offers a wonderful service, it is simple, easy and safe, from anywhere and on any device with a visually pleasant interface and full development.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Dennys C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

CONTROL IN OUR FINANCES.

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero is a powerful financial platform which is wonderful and provides a quality service in terms of financial processes, it offers its users the opportunity and ease of working regardless of their location or operating system, in a very secure way. Xero is professional and offers exceptional features, offers a visually pleasing interface and with total simplicity and ease of use, understandable at first glance. There are many my favorite aspects of this platform since in general everything that it offers me I love with Xero everything is possible.

What is your favorite aspect of this product?

I love Xero and it offers me excellent features, maximum functionality, coverage, safe and gives me the opportunity to obtain a unique experience, it is a very helpful software for me and of great benefit, I love everything about this platform but one of my My favorite aspects are their professionalism and the ease with which everything is developed on the platform, it is absolutely fabulous.

What do you dislike most about this product?

So far there is no aspect that I dislike about Xero since all the time that I have used it, it works perfectly, with total security, ease and coverage. It is a platform that I love and I have nothing bad to limit about it, it is heading in the right direction.

What recommendations would you give to someone considering this product?

I want to recommend this wonderful Xero program to any organization or person in particular who needs to keep an absolute control of their accounts payable, accounts receivable and billing, Expense claims. Keeping complete control of your movements, it is a tool that works efficiently and safely providing infinite tools that are of great help to go to the goal and achieve success, It also has mobile applications such as Xero Touch for IOS and Android devices, Allowing users to work from anywhere and comfortably.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madhu K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

My overall experience with Xero

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero is the best fit for small businesses that are looking to simplify accounting in the cloud at an affordable price.

What is your favorite aspect of this product?

The best thing about Xero is availability of both SaaS and on-premises programs. Managing cash flows, AP and AR Automation are among the things that I give kudos.

What do you dislike most about this product?

I do not like that Xero needs me to always stay connected to the internet to use it.

What recommendations would you give to someone considering this product?

Tutorials and documentations are available online, i would suggest reading them in case they face issues on customization.

Pros

  • Friendly Negotiation
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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