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Workiz Inc

Workiz

Composite Score

7.0 /10

CX Score

7.2 /10

45 Reviews Write a Review

What is Workiz?

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

Company Details

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Awards & Recognition

Workiz won the following awards in the Field Service Management category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Conflict Resolution

2023

Workiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workiz?

7% Negative

9% Neutral

84% Positive

Pros

Transparent
Trustworthy
Respectful
Fair

Feature Ratings

Average 73

Online Booking

Field Sales Enablement

Application Integration

Quotes and Estimates

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Dispatch Management

Vendor Capability Ratings

Average 76

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Workiz Reviews

Ubaid N.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

No disappointments

Likeliness to Recommend

6 /10

What differentiates Workiz from other similar products?

Ease of usage

What is your favorite aspect of this product?

User Frndly

What do you dislike most about this product?

Reporting

What recommendations would you give to someone considering this product?

Highly Recommended

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Cons

Slower Product Innovation
Leverages Incumbent Status

John M.

Role: Industry Specific Role
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great and easier to use and implement than most

Likeliness to Recommend

5 /10

What differentiates Workiz from other similar products?

Great and easier to use and implement than most

What is your favorite aspect of this product?

Great and easier to use and implement than most

What do you dislike most about this product?

Not so easily navigate

What recommendations would you give to someone considering this product?

Smoother movement throughout app

Pros

Performance Enhancing
Fair
Enables Productivity
Trustworthy

Cons

Less Effective Service
Less Caring
Wastes Time

Jordan J.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Great staff, solid support, easy to use and read

Likeliness to Recommend

8 /10

What differentiates Workiz from other similar products?

Honestly, the staff and support. My team can always get an answer or assistance when needed

What is your favorite aspect of this product?

GPS tracking to see where exactly where the team is

What do you dislike most about this product?

The phone aspect can be very tricky and buggy at times

What recommendations would you give to someone considering this product?

Speak with the training staff, take the overview class, and then implement how this will assist or help your business/ function

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

How We Deliver

Workiz

What is Workiz?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Workiz Ratings

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Workiz?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Workiz Reviews

Ubaid N.

No disappointments

Likeliness to Recommend

Pros

Cons

John M.

Great and easier to use and implement than most

Likeliness to Recommend

Pros

Cons

Jordan J.

Great staff, solid support, easy to use and read

Likeliness to Recommend

Pros

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Jobber

Title

Feature Ratings

Online Booking

Field Sales Enablement

Application Integration

Quotes and Estimates

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Knowledge Management

Field Service Workflow Management

GPS Tracking

Dispatch Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization