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Wix Logo Award Winner Product Badge
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Wix.com

Wix

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Wix
8.6 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
82%
Conflict Resolution:
87%
Strategy & Innovation:
88%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

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4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 83

Standard Templates

84

Social Media Integration

84

Web Publishing Capabilities

84

Management Interface

84

Content Repository

83

Content Workflow Management

82

Content Security

82

Analytics and Reporting

81

E-Commerce Integration

81

Multi Channel Support

81

Digital Asset Management

80

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Business Value Created

83

Usability and Intuitiveness

82

Ease of Customization

81

Breadth of Features

81

Quality of Features

80

Ease of IT Administration

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Ease of Data Integration

77

Wix Reviews

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Great product with tons of templates

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2020

OK for a quick fix, but not robust.

Likeliness to Recommend

7 /10

Pros

  • Fair
  • Transparent
  • Continually Improving Product
  • Reliable

Cons

  • Inhibits Innovation
  • Commodity Features
  • Security Frustrates

Scott M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2020

Easy to use, at a good pricepoint.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Ease of use

What is your favorite aspect of this product?

Ability to easily share and publish information

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

It's very simple

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Less Inspiring
  • Less Respectful
  • Security Frustrates

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