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Cisco Systems

Webex Messaging

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Messaging
8.8 /10

What is Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Messaging?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Instant Messaging

85

File Sharing Collaboration

83

Granular Access Management

82

Document Collaboration

82

Notifications

82

Integration With Productivity Tools

81

Cross Platform Support

81

Search

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

81

Webex Messaging Reviews

Michael B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fluid communication and maximum productivity

Likeliness to Recommend

8 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex offers the best tools to optimize communication, organize specific groups for different areas or business units, broadcast for important events, share video trainings, or even watch live broadcasts. The collaboration options it features make it easy to contribute ideas to your team's creative process on the go. It allows you to make video calls, which expands the forms of communication in real time. This makes it easier for employees to use at our workplace.

What is your favorite aspect of this product?

It has a simple user interface to use. The tool can be used anywhere as it can be used on your smartphone. It has individual and group chat, with nice customization options. Includes a versatile two-way white screen for sharing an interactive drawing in chat. It allows you to participate in a meeting with a stable video call, regardless of your location. It offers integrations with Microsoft and Google that work perfectly.

What do you dislike most about this product?

You need to have a better way to organize all your documents for sharing and collaboration. Its cost is considerably high compared to similar platforms.

What recommendations would you give to someone considering this product?

Cisco Webex is very useful in our organization because it allows us to communicate regardless of distance to keep the team fully connected. I recommend using this platform to improve business productivity.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Will L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Provides an effective communication environment

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex provides an innovative communication environment, including business instant messaging, video calls, file sharing, integrations that vastly improve productivity, and more. It allows to develop effective and secure multimedia communications processes. It offers stability in its operation and facilitates its integration with data loss prevention tools.

What is your favorite aspect of this product?

It allows to develop high quality videoconference meetings, making use of the versatile shared screen. It has an efficient cloud phone system that allows you to make and receive calls from anywhere with total stability. It's really easy to share files with your work team and find these files quickly and safely. It offers everyday integrations like Asana, Jira, Salesforce, and others.

What do you dislike most about this product?

It is a very complete communication tool, but it has a high cost. Handling of large file sometimes slows down.

What recommendations would you give to someone considering this product?

Every company needs to face increasingly complex communication environments that open up a wide variety of communication methods. Cisco Webex expands communication and improves productivity. I recommend it.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Thomas L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Versatile communication and collaboration

Likeliness to Recommend

9 /10

What differentiates Webex Messaging from other similar products?

Cisco Webex is a tool that optimizes collaboration and substantially improves internal communication. It provides efficient, multiple and very easy ways of communicating with the members of the work teams, from chatting, making video calls, audio calls, group comments, among others. Meetings with work teams are very dynamic and attractive with all the variety of functions that this tool has. This platform saves time and speeds up the decision process.

What is your favorite aspect of this product?

One of its best features is the ability to hold video meetings with the working groups. Allows simultaneous use of the screen to share ideas. It has an excellent search function that makes it quick and easy to find any file. It has the ability to keep files stored in an organized way. The cost is accessible based on the improvement it generates in internal communication. It has an effective support that provides fast and precise answers, which improve the use of the platform.

What do you dislike most about this product?

Its user interface may be more attractive and some tools such as surveys need to be incorporated to make the platform productive.

What recommendations would you give to someone considering this product?

This platform has all the necessary functions to develop an effective collaborative work. It allows to streamline teamwork, improve communication and streamline decision-making.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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