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Webex Meetings Logo
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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Richard C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Webex is great for Webex use only

Likeliness to Recommend

8 /10

What differentiates Webex Meetings from other similar products?

There really isn't a strong differentiator, except that you can remotely connect to a Webex device from a laptop wirelessly. I love that feature. There's no need to connect to an HDMI cable as long as it's a Webex board, or installed with a Room Kit. Webex plays really well with Webex products, as you can imagine. It just doesn't play well with anything else.

What is your favorite aspect of this product?

I love the remote connection feature, but really it's the plug and play experience with Webex. It makes hosting and participating in meetings very easy. Plus it's widely recognized as an industry leader. We never have problems with third parties joining our Webex meetings.

What do you dislike most about this product?

I hate that once you have Webex, you're a Webex shop. All other platforms are off the table. Webex really wants you to marry it and stay committed. And don't even think about looking at Teams or Zoom. The Room Kit hardware makes it extremely difficult to use anything else but Webex. I totally understand the reasoning, but it's frustrating nonetheless.

What recommendations would you give to someone considering this product?

You need to really make a decision if you want to commit to using Webex only. If so, then it's an easy decision. Webex is great and has a lot of great features. However, if something better comes along, you'll need to evaluate your contract and terms to determine when you can get out of it, and please know that if you purchased any hardware that it'll need to be replaced with different devices if you ever decide to move away from Webex. Webex is a commitment. Make sure you're ready for it.

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies
  • Vendor's Interest First

Marco B.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

It has been very useful.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex doesn't have as many connectivity issues as other video conferencing software on a regular basis, plus I can schedule meetings as well as personal rooms with Google Calendar, which simplifies the process. You can be recursive and use screen control remotely to receive support as well as share applications. You can use cisco webex on any device. You can have a videoconference with up to 200 people.

What is your favorite aspect of this product?

There are many reasons why I like this tool. +its user interface is user friendly +The space during a videoconference can be adjusted to the viewer's liking, such as participant grids and having the control bar at hand. +I can customize my virtual background, changing it or blurring it. +If I am in a place where there is noise and I have to join a meeting; I can remove the background sound. +It makes it easy to communicate with clients, only the meeting link is provided, so it is easy for them. +It is a highly collaborative software, it also has a very active community and information everywhere, so you can always clarify your doubts.

What do you dislike most about this product?

It is expensive compared to other software. Its system slows down my computer a bit and that's frustrating. Except for those couple of flaws, it is a good working tool.

What recommendations would you give to someone considering this product?

I recommend it for teamwork, videoconferencing with large or medium sized groups of participants, virtual classes, training, support and all activities that require a solid and secure tool with the essential functions.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Painful to use with a lot of people

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Less Reliable
  • Less Performance Enhancing

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