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Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

86

Audio Controls

84

Screen Share

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Virtual Whiteboard

82

Keyboard Mouse Control

82

File Transfer

82

Application Share

82

Vendor Capability Ratings

Average 82

Ease of Implementation

84

Business Value Created

83

Quality of Features

82

Breadth of Features

82

Ease of Data Integration

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Kethwell K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

An exceptional tool for business communications.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Cisco Webex Meetings is a very exceptional tool that allows you to make unlimited audio and video calls. Again, it allows you to share files, schedule meetings online and share screens. It has a very intuitive and user-friendly interface which makes it easy to use and learn.

What is your favorite aspect of this product?

With the help of Cisco Webex Meetings, you can chat live with friends, colleagues and customers. It has a responsive customer support team behind it, they respond quickly and efficiently once you contact them. Additionally, Cisco Webex Meetings has a very nice and cool video and audio quality which makes it a powerful application for Business communications.

What do you dislike most about this product?

Cisco Webex Meetings is a complete software for communication. Until today, i haven't found any challenge while using it.

What recommendations would you give to someone considering this product?

I highly recommend Cisco Webex Meetings for online meetings, video conferencing and screen sharing.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Daichi K.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

This is an excellent tool for meetings.

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Quick solutions, as well as weekly and daily meetings, are incredibly efficient and can exceed face-to-face meetings in some circumstances. Everything flows smoothly because it is only possible to quickly discuss or edit a document with a colleague at any moment. Very useful if you want to make decisions in large groups, discuss documents, or just have a basic brainstorming session. The weekly and daily tasks are easily organized here, and the brief presentation of documents is not a problem. Now that I use Webex, I have a lot less customer appointments.There are numerous technical options and they are simple to employ when inviting third.

What is your favorite aspect of this product?

You can communicate during Webex Meetings, but only during video conferencing. Like Teams or Skype, Webex Meetings isn't a complete solution. Users of Webex Teams can also use interactive whiteboards during video calls, which is a nice feature. The commercial subscription includes more features than the free version, but only half as many users, so it can quickly become prohibitively expensive for many employees. Multiple people can use the mouse and share the screen at the same time. For rapid invitations from third parties via a link, no application is required. Maintaining a solid connection prevents long delays.

What do you dislike most about this product?

The quality of the audio may occasionally be less than perfect, depending on the audio option you choose. This is unquestionably linked to the current pandemic issue. Otherwise, especially in large gatherings with a lot of people, the overview can be a little confusing. More login confirmations and a time-consuming registration via a link. It's always a chore to look for the mail link, which is extra aggravating when you're disconnected from the call. Although the audio quality is adequate, conversations can become stifled when two individuals are speaking at the same time. In the sphere of public administration, it is frequently inactive.

What recommendations would you give to someone considering this product?

The free version, which allows for video conferencing with up to 100 users, has no time limit. Only the host must log in to the service; all other participants can dial in to join the conference via a link. There is no need to download any software. Now that I use Webex, I have a lot less customer appointments. Internal meetings can also take place from home or in multiple locations without requiring travel. Finally, even if I don't have access to the Internet, I can easily join a conference call (by phone). Internal meetings can also take place from home or in multiple locations without requiring travel.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Javier V.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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