UserWay Customer Reviews 2026 | Digital Accessibility Platforms

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UserWay

Composite Score

7.9 /10

CX Score

8.2 /10

24 Reviews Write a Review

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details

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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

4% Negative

0% Neutral

96% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Feature Ratings

Average 83

Maintenance

Multiple Language Support

Compliance

Accessibility Profiles

Compliance Audits and Certification

Navigation Tracker

Content Tracker

Reporting and Analytics

Multiple Endpoint Support

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Average 84

Ease of Implementation

Ease of Customization

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

UserWay Reviews

Jenny H.

Role: Industry Specific Role
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, but can be pricey.

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

It's very easy to implement and there are many customization features accessible in the dashboard.

What is your favorite aspect of this product?

It's easy to implement and access to support.

What do you dislike most about this product?

It can get pricey if you have many websites that require UserWay.

What recommendations would you give to someone considering this product?

If you're looking for a quick and easy way to make your website accessible, this is a great solution.

Pros

Saves Time
Helps Innovate
Reliable
Performance Enhancing

Mary D.

Role: Industry Specific Role
Industry: Apparel
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic! Highly recommend UserWay!

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Simplicity of integration with sales platform

What is your favorite aspect of this product?

Seamless integration and knowing my business is accessible for everyone!

What do you dislike most about this product?

Nothing at this point.. I love that Userway let’s me know if changes I’ve made to my website are non-compliant so I can correct them.

What recommendations would you give to someone considering this product?

For any business that is looking to make sure they are compliant with Accessibility, UserWay is seamless! It’s plug and go and their reports and technical support help with any technical difficulties that arise and troubleshoot for you helping you step by step get back on track. For me personally, it was critical to make sure my site is Accessible to everyone. I have a rare genetic disorder, Ehlers Danlos Syndrome (EDS) and have my own struggles, so it was important for me to make my website as user friendly and accessible for everyone. UserWay made it easy! I highly recommend UserWay!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Stephen P.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Userway has a simple interface.

What is your favorite aspect of this product?

Userway provides access to the 20% of the population with disabilities.

What do you dislike most about this product?

I dislike nothing about it.

What recommendations would you give to someone considering this product?

It's worth it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

How We Deliver

Events

UserWay

What is UserWay?

Company Details

Need Assistance?

UserWay Ratings

89 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love UserWay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Multiple Language Support Support of multiple languages, including double-byte languages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

UserWay Reviews

Jenny H.

Easy to use, but can be pricey.

Likeliness to Recommend

Pros

Mary D.

Fantastic! Highly recommend UserWay!

Likeliness to Recommend

Pros

Stephen P.

Fantastic product!"

Likeliness to Recommend

Pros

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Feature Ratings

Maintenance

Multiple Language Support

Compliance

Accessibility Profiles

Compliance Audits and Certification

Navigation Tracker

Content Tracker

Reporting and Analytics

Multiple Endpoint Support

Color & Display Tracker

Automatic Evaluation Tool

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement