What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Marine Y.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2022
Powers texting based customer communication.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Relying on triggers , we are effectively automating marketing communications with customers in the comfort of their WhatsApp or Telegram. This is very important for us , as we have gotten better engagement rate through the above method, as against what is obtainable through email communication.
What is your favorite aspect of this product?
Twilio messaging maintains an archive of all communication we initiate with customers , regardless whether they were SMS or sent to social media platforms like WhatsApp. This is very important for future customer engagement analysis and compliance.
What do you dislike most about this product?
For me, I am satisfied with Twilio as far as our marketing use case is concerned. Perhaps , professionals who use Twilio messaging for different purposes, may have a different experience.
What recommendations would you give to someone considering this product?
Twilio messaging is a no brainer for me , as I believe the future of customer communication is text based as against emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fola M.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2022
Twilio messaging is a must have for us.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio messaging goes beyond short service messaging ( SMS ). We use it to successfully automate engagement activity with select customers on their favourite messengers ; WhatsApp, Telegram and so on.
What is your favorite aspect of this product?
Twilios ability to send messages to any mobile number globally is my favourite aspect of my Twilio experience. This is so important for me, because my organisation has a presence in multiple countries, and Twilio is what we have been using the past few years to power short message service (SMS) engagement with users , in the form of notifications , marketing messaging and automated engagement via mainstream messengers like Telegram.
What do you dislike most about this product?
While Twilio does an awesome job in terms of opening new marketing possibilities for us , through text messaging styled engagements with customers, Twilio does not at present, back up our marketing engagement operations with adequate analytical data and metrics.
What recommendations would you give to someone considering this product?
Despite the obvious lack of adequate analytical data, Twilio is a must have for the modern organisations marketing team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
Chelsea N.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Twitter is everything that it should be.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Quality of support, integration with third party and strong documentations are areas of differentiation between Twilio and possible substitutes in the cloud communication software market.
What is your favorite aspect of this product?
This has got to be the speed of delivery on Twilio, be it sms content delivery or voice message delivery during two factor authentications. By our in-house measurements, Twilio successfully delivers SMS or voice content to target recipients in less than ten seconds, globally.
What do you dislike most about this product?
I have used Twilio almost on a day by day basis, in the last five year period. It has proven to be reliable and scalability has never been an issue with Twilio.
What recommendations would you give to someone considering this product?
Twilio is a major factor when building scalable applications, especially if it involves user engagements in the form of prompt notifications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
