What is Toast POS?
Toast Point of Sale, is an all-in-one platform combining powerful cloud-based software, payment processing, and beautiful hardware, all built for the restaurant industry.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Toast POS?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Capabilities
Multiple Venue Property Concept Support
Workforce Management
PCI Compliance
Integrations
Check Settlement Types
Advanced Reporting Analytics
Payment Processing
Advanced Compliance & Statutory
Kitchen Course Management
Inventory Recipe Management
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Vendor Support
Toast POS Reviews
Dianna M.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Aug 2020
Takes some training but worth it for the features
Likeliness to Recommend
What differentiates Toast POS from other similar products?
It implements features for the front of the house and the back of the house which helps you run your business more efficiently. It keeps track of inventory, stock levels on a running basis, and you can enter waste so you have a more accurate stock level at all times. You are able to run reports based on what information you are trying to track. Without being in the restaurant you can see stock levels of food to plan specials. The mobile features really make this system worth it. You can run your business from any where.
What is your favorite aspect of this product?
The mobile capabilities are my favorite because you are not tied to one location or constantly trying to get in touch with a busy restaurant to run numbers or to do orders. I am able to do 95% of food ordering away from the restaurant because of the mobile capabilities.
What do you dislike most about this product?
I dislike the amount of time it took ti implement the system. There was a lot of hands on training and reprogramming resulting in even longer days than usual.
What recommendations would you give to someone considering this product?
Be aware of the amount of training you will need to fully use the product. other than initial implementation this is a great POS system. It has really streamlined our operations and made our restaurants more efficient.
Pros
- Trustworthy
- Respectful
- Altruistic
- Reliable
Cons
- Under Delivered
Catie H.
- Role: Finance
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2020
Very easy to use and affordable!
Likeliness to Recommend
What differentiates Toast POS from other similar products?
The customer service and initial setup of Toast. Very friendly and knowledgeable.
What is your favorite aspect of this product?
This product is very user friendly and easy to train new employees on.
What do you dislike most about this product?
It's always a process when changing to a new vendor and system, but overall I don't have anything negative to report.
What recommendations would you give to someone considering this product?
This product is very user friendly and can be customized to your needs. The product is very affordable and user-friendly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Charles G.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2020
Incredible product for an extremely good price!
Likeliness to Recommend
What differentiates Toast POS from other similar products?
We are able to make changes and customization quicker and remotely. The new reporting and analytics are very helpful
What is your favorite aspect of this product?
Ability to add/ edit menu items and buttons remotely
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
There are a lot of ways to approach implementation and cost. Have the vendor representative review the different options and price comparisons. Also, the financing options are fantastic and make it an incredibly attractive product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
