What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
93 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Fair
- Caring
- Generous Negotitation
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Mobile
Collaboration
Customer Service Management
Activity and Workflow Management
Sales Management
Quote Contract and Proposal
Marketing Management
Telephony and Call Center Management
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Partha Protim P.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
SugarCRM - An effective and efficient CRM
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM has the highest net promoter score among all other CRM Products. It takes collaboration and open communication to a whole new level. It is loved by Sales team. If you are moving from another CRM to SugarCRM, the migration can easily be done via APIs. We love its customizability, wide variety of integrations. The per user pricing of SugarCRM may be higher than Salesforce, but it offers way more features. It also can be hosted either on cloud or on-premises. It is ideal for small teams without having to go through the complexity of Salesforce.
What is your favorite aspect of this product?
My favorite aspect of this product is the way different teams can collaborate with each to bring about a solution to the vendor's issues. What better way to resolve problems than involving the vendor/customer in the problem-solving process.
What do you dislike most about this product?
Even though SugarCRM offers a lot of features, it lacks advanced features like AI (offered by Salesforce), which would have provided more FTE benefits for a team. Also the navigation and calendar system is very cumbersome. But thanks its integration features, we use to integrate it with Google Calendar.
What recommendations would you give to someone considering this product?
SugarCRM is one of the best CRMs in the market. If you have a small team or part of an SMB, it will meet all your requirements. It is easy to understand and use (unlike Salesforce).
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Ardi S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Site management made simple
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Very commonly, a manager would usually use reports to deepen the Bank's Necessity data. There are many different forms of reports available plus a report generator that can be used to produce their own reports. Reports may have a spreadsheet format and be exportable to stand out. You should also apply diagrams to your files so you can display your data in a circle or funnel graph. It is a fantastic software to keep around for a long time because of its vast capabilities. SugarCRM offers an Outlook supplement so you can quickly store emails to Sugar as part of your customer's past.
What is your favorite aspect of this product?
The drag and drop tools have the exact configuration of what you need. You can highlight key details to help get information about the account at a glance, this page can be modified by each user to select the data to highlight. A complete image of the activity with this customer can be collected, such as phone calls, documents, e-mails, and contact information. I may also move to a chronological look if I want to highlight any latest changes for this client. This view of operation flow also helps me to post notes and to communicate directly with colleagues within CRM.
What do you dislike most about this product?
It's a good product, however the user interface looks outdated.
What recommendations would you give to someone considering this product?
One of the things that a sales representative could perform could go to the potential customer module and open my list of potential customers. You can block my call notes as I call or until I stop, as well as plan the follow-up steps. When you determine that a person qualifies, you want to convert this potential customer into an opportunity. The migration phase of prospective buyers would copy all necessary data into the main account and contact lists, as well as encourage you to enter the transaction information so you can follow the sales procedure and, fortunately, perform the company transaction.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Tiana M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2021
Fantastic sales and marketing automation platform
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
This is the most productive sales and marketing product in my experience.
What is your favorite aspect of this product?
It creates excellent environment for customers engagement and automates most marketing processes to cover large area. Our customers are ever happy since we started using SugarCRM since as they can get their services very fast and interact with our marketing teams.
What do you dislike most about this product?
The synchronization of this platform with customers data may sometimes be delayed by slow networking but the overall performance is awesome.
Pros
- Inspires Innovation
- Caring
- Fair
- Acts with Integrity
