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SolarWinds

SolarWinds AppOptics

Composite Score
7.0 /10
CX Score
7.4 /10
Category
SolarWinds AppOptics
7.0 /10

What is SolarWinds AppOptics?

Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.

Company Details


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SolarWinds AppOptics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SolarWinds AppOptics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

86 Plan to Renew

8
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SolarWinds AppOptics?

4% Negative
8% Neutral
88% Positive

Pros

  • Caring
  • Saves Time
  • Respectful
  • Helps Innovate

Feature Ratings

Average 70

Server Monitoring

74

Scalability

73

Dependency Tracking

73

Application Logging

73

Cloud/On-Prem/Hybrid Deployment

72

Application Request Tracing

71

Code Performance Monitoring

71

Application Discovery

70

Error Reporting

70

Real User Monitoring

69

Application Metric Reporting

68

Vendor Capability Ratings

Average 72

Ease of Data Integration

77

Quality of Features

76

Business Value Created

76

Ease of IT Administration

74

Vendor Support

72

Availability and Quality of Training

72

Ease of Customization

72

Usability and Intuitiveness

71

Breadth of Features

70

Ease of Implementation

70

Product Strategy and Rate of Improvement

69

SolarWinds AppOptics Reviews

Sushmita S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Comprehensive infrastructure & application monitor

Likeliness to Recommend

7 /10

What differentiates SolarWinds AppOptics from other similar products?

AppOptics stands out with its combined infrastructure and application monitoring approach at a reasonable price point. Unlike some competitors that charge separately for different monitoring types, AppOptics includes both in one package. Their integration with other SolarWinds products is seamless, which is great if you're already in their ecosystem.

What is your favorite aspect of this product?

The best thing about AppOptics is its straightforward pricing model and ease of getting started. The out-of-the-box monitoring templates are really useful, and the ability to quickly set up monitoring for cloud services like AWS is a time-saver. The alerting system is also quite flexible and reliable.

What do you dislike most about this product?

The user interface feels less polished compared to newer monitoring solutions. Sometimes navigating between different features can be unintuitive, and the dashboard creation process could be more flexible.

What recommendations would you give to someone considering this product?

I'd recommend starting with their free trial to test the integration with your stack. Take time to plan your tagging strategy early on - it'll make everything easier later. It's particularly good for teams already using other SolarWinds products or those looking for a cost-effective solution.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Helps Innovate

Cons

  • Less Effective Service

Thomas L.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

For APM, AppOptics has been an essential tool

Likeliness to Recommend

9 /10

What differentiates SolarWinds AppOptics from other similar products?

With AppOptics, we can track and evaluate every aspect of our architecture, and the core product performs exceptionally well.

What is your favorite aspect of this product?

I like that the user interface is exceptionally easy to use without compromising the ability to delve into the inner workings of our server environment, and the alert and self-healing mechanisms have proven to be really useful.

What do you dislike most about this product?

I would prefer the cloud version not truncate queries, but I found that the time period is not always stored in memory and the metric details you provided were really helpful.

What recommendations would you give to someone considering this product?

Because we can immediately see when something is about to fail or when a query is getting out of hand, AppOptics has proven to be an essential tool for mitigating production issues in real time.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Security Protects

Leah S.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Awesome APM with a lot of features.

Likeliness to Recommend

9 /10

What differentiates SolarWinds AppOptics from other similar products?

When I use this program, I like that I don’t have to install anything. As a non-technically aware person, I get really scared when I need to download new software to my computer that I haven’t heard of, so not having to download anything to utilize it makes me feel less frightened. It can perform the same functions as its competitors but at a far lower cost. The user interface is likewise fantastic.

What is your favorite aspect of this product?

The nicest thing about this software is that it offers a complete solution for data monitoring and analysis. It provides a variety of services that aid in data comprehension and provide stunning visualizations. Furthermore, it offers services that can provide notifications of activity alerts on various metrics when the processing is complete.

What do you dislike most about this product?

Even if the models are simple, the various pricing alternatives can be tough to pick from. It’s just a matter of deciding which one will work best for me. The online interface is also efficient, which is positive, but it might use some enhancement in terms of customization.

What recommendations would you give to someone considering this product?

I would recommend just giving it a shot; it has a lot of potential for me at a pricing point that is significantly lower than competitors. I like that it has default dashboards for all of my services and that I can also construct custom dashboards. I can set up alerts for API response times and numerous notification channels. Everything is tracked, including infrastructure, database response, and communication between multiple micro-services.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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