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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Pankaj K.

  • Role: Operations
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Weaving Together Work and Conversation.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack distinguishes itself with its extensive integrations and app ecosystem. It seamlessly connects with our productivity tools, project management platforms, and custom applications, enhancing our workflow efficiency. Moreover, Slack's flexibility in creating and managing channels effectively caters to our teams.

What is your favorite aspect of this product?

I appreciate how Slack promotes transparency and real-time communication across our organization. The ability to organize discussions into channels based on projects or topics fosters focused collaboration.

What do you dislike most about this product?

Absolutely nothing.

What recommendations would you give to someone considering this product?

Slack is suitable for teams seeking efficient and streamlined communication. Its user-friendly interface, extensive integrations, and collaboration features make it an indispensable tool for enhancing teamwork and productivity

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Afzalur R.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best tool for organizing projects and complete it.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

What makes Slack unique in the market is that it communicates greatly with other services and is highly customizable. Way more than simply being a messaging application, one could characterize it as "mission control" for the teamwork involved in one's employment. The ability to build, design, and automate tasks for custom channels may be just the key to unlocking a universe of productivity.

What is your favorite aspect of this product?

It is very user-friendly, and all work chats are just right there in one place. I love that, literally, searching for something in my message history is just one quick search away.

What do you dislike most about this product?

Occasionally, Slack can take some time away. It is easy to sometimes get carried away with super-chatty conversation or spend an inordinate amount of time customizing my profile. But that's more of a "me" problem than a Slack problem.

What recommendations would you give to someone considering this product?

If you're even thinking about Slack, do it! It's absolutely the greatest thing since sliced bread in full-bore communication. Just set a few boundaries or you'll get sucked in too deep. Feel free to utilize all the integrations and customization features to make it work the best according to the needs of your team. Believe me, you won't regret this ever.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Santiago M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product! Easy to use and integrate

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers a nice and user-friendly interface, making it easy for teams to communicate and collaborate. Its intuitive design allows for quick adoption and minimal training. Also and most importantly Slack integrates seamlessly with a wide range of third-party apps and services, allowing users to bring all their tools into one platform.

What is your favorite aspect of this product?

That you can have acces and previews of many other apps in Slack.

What do you dislike most about this product?

I would like to be able to customize more the notifications

What recommendations would you give to someone considering this product?

I have used many other similar platforms and in my opinion, this is the best all around product of its kind,

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

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