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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Courtney K.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Absolute powerful messaging platform for teams

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Particularly effective for voice chat and instant messaging. It has a rich selection of collaboration and communication tools for modern teams. Along with standard collaboration capabilities like file sharing, gifs and reactions in messages, it suits the needs of any team

What is your favorite aspect of this product?

Built-in chat and file sharing tools and the app automatically notifies each team member of any channel updates and when it's time for a meeting.

What do you dislike most about this product?

Setting up a new channel is easy but adding parties outside the organization the app asks for permission every time.

What recommendations would you give to someone considering this product?

Slack is especially helpful when teams need to exchange information that isn't easy to convey verbally. Teams that choose to use Slack keep conversations organized and easy to follow, as opposed to shifting through long email chains.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chelsea N.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Ideal for the modern team.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack successfully simplifies group based communication and collaboration, in a way no other substitute productivity tool currently does.

What is your favorite aspect of this product?

Slack channels. With Slack channels, we can successfully create organised conversational spaces, where select employees of like minds, be it in terms of being part of the same office department , part of the same project etc can message, share files and generally collaborate. As a result of the above , we are having better work related communication and reducing the noise usually associated with group conversations.

What do you dislike most about this product?

Quality of video on Slack is not good enough for me , neither does Slack provide adequate features when it comes down to video conferencing.

What recommendations would you give to someone considering this product?

Slack is well suited for most modern organisations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Monika R.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Efficient tool for staying in touch

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Instant messaging is very efficient, organised in channels, conversations and threads. I like the Slackbot, especially the reminders and suggestions it gives me (like deleting the channels I don't use).

What is your favorite aspect of this product?

I really like threads in slack. This organization of conversations, where you can respond to a specific comment made by another person, helps keep the topic moving along. Mentions are also helpful when you want a specific person to see your comment - they will be notified that you mentioned it. File sharing works well. I like the integration with my survey tools and get notifications of new responses. The ability to add custom emoticons - the best! In video calls, nothing surprises - it works ok. For group meetings, especially workshops, the ability to create groups for users is useful. Several groups can talk simultaneously.

What do you dislike most about this product?

For some reason, I can't share my screen during video calls. Can't find out why. Conversations disappear from the list after some period of inactivity. If I don't remember a person's name, I find it difficult to find such a thread later.

What recommendations would you give to someone considering this product?

If you have a big group of people who cooperate and talk all the time, that's your tool.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Performance Enhancing

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