What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Andrew b.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2021
My experience with slack
Likeliness to Recommend
What differentiates Slack from other similar products?
It has a very user friendly interface and is highly intuitive compared to other similar products
What is your favorite aspect of this product?
It improve communication between departments as well as the ability to contact and notify people quickly. It's customer service is top notch . Also it is a very user friendly platform
What do you dislike most about this product?
I honestly don't have anything,I can't imagine what could improve
What recommendations would you give to someone considering this product?
Yes, slack never disappoint and it's well suited for medium and large organization and it improves communication across departments
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Alenandro S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Messenger service and file
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is competitive in terms of setting up asynchronous notifications, calendar syncing, and the ability to send messages outside of business hours, especially when someone is working after hours.
What is your favorite aspect of this product?
I like Slack is easy to use and install and allows you to share files and information with members of your colleagues and also allows you to have the application on your phone and use it from your browser.
What do you dislike most about this product?
I don't like about Slack is that it can sometimes be slow, possibly due to a bad internet connection.
What recommendations would you give to someone considering this product?
I recommend Slack is a powerful collaboration tool that allows quick setup and access to public and private channels, as well as simple text communication and quick access to recent messages.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luis A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Collaboration with other tools is really great
Likeliness to Recommend
What differentiates Slack from other similar products?
Once you're a paying member, you have access to the "guest" feature, which is really useful. Needless to say, it is quite valuable as a communication medium for our business, but I feel it is especially important since we can transfer guest authority to other corporations and external individuals and build channels. Furthermore, the degree of collaboration with other tools is really powerful, and I feel that the notification function of the launch of "Wrike," etc., as well as collaboration with Google's general applications, has significant value.
What is your favorite aspect of this product?
It is simple to automate desired activities, workflows, and so on, and non-engineers may develop automation settings to increase job efficiency. It is simple to collaborate with Google Calendar. It's also relatively simple to share the screen in its current state if necessary and set up and preparation time has been decreased. You can confirm what occurred before you participate.
What do you dislike most about this product?
I believe it depends on the features you want, the points that are difficult to understand, and how to use them, but because channels become congested rapidly, it has a dashboard-like function, and it would be fantastic if you could organize the channels in the workspaces.
What recommendations would you give to someone considering this product?
It is highly recommended for team information exchange since the guest function allows for simple interaction with people and commercial partners from various organizations. We were able to plan meetings with other firms and trade site-building materials with our business partners by using the guest feature. When using the group meeting function, there is no need to plan regular meetings, and the obstacles to communication over the phone are reduced, allowing for smooth teamwork on the project.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
