What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Cody M.
- Role: Finance
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Dec 2021
Slack Culture is Real - Very User-Friendly
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is extremely easy to implement, as well as migrate instances in the cases of mergers/acquisitions. I have also seen firsthand how employees across all departments using Slack the first time can use it with no training and very minimal ramp-up. Slack also can integrate with a broad depth of software which helps send push-notifications, status updates, and allows control through Slack. These simple integrations can drive productivity enhancements with minimal effort required.
What is your favorite aspect of this product?
The culture that Slack creates - it encourages companies to become highly connected on a daily basis, and reach one-another remotely at the click of a button. The channels and groups also allow for departments and cross-department functions to interact in a live basis. At our company, we follow a simple rule: don't clog one another's email if the same thing can be accomplished through a Slack.
What do you dislike most about this product?
The search function in Slack can be cumbersome and there have been times where it takes far too long to locate an older critical message, even when searching with all of the correct parameters.
What recommendations would you give to someone considering this product?
If your company is scaling up (or has already scaled), Slack can drive significantly more value than Microsoft Teams or similar. Having worked at 3 companies fully integrated with Slack, the connectedness and open culture it creates has been far more positive than other systems I have used. Slack is also quite cheap among its competitors, and for companies who wish to integrate other software with Slack, it can keep employees aware of info from these other systems in real-time, without bogging things down with over-connectedness.
Pros
- Reliable
- Saves Time
- Generous Negotitation
- Transparent
April O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
It has its own benefits
Likeliness to Recommend
What differentiates Slack from other similar products?
I find Slack not as user friendly as other products. But preferred by engineers
What is your favorite aspect of this product?
Nothing in particular
What do you dislike most about this product?
I feel neutral
What recommendations would you give to someone considering this product?
To look into others
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nikos v.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Slack does the job but so do other vendors
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is an established name and you can start without too much hassle. Minimal errors and quite consistent.
What is your favorite aspect of this product?
Ease of use and integrations.
What do you dislike most about this product?
It's not that I dislike it. It's just not a complete software, which means that you sometimes depend on other software for an efficient business process
What recommendations would you give to someone considering this product?
Slack is perfect for internal communication. Don't hesitate if you are looking for an application that is easy to use and implement right away.
Pros
- Reliable
- Enables Productivity
- Caring
- Helps Innovate
Cons
- Slower Product Innovation
- Less Performance Enhancing
- Commodity Features
