What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSlack Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Slack.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Mahmoud A.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Apr 2025
Fast, reliable and easy
Likeliness to Recommend
What differentiates Slack from other similar products?
Easy to use, quick, reliable and has many features
What is your favorite aspect of this product?
Notifications
What do you dislike most about this product?
Nothing, it's really good
What recommendations would you give to someone considering this product?
Maybe more personalization options
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Ocheme S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Collaboration at its peak
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out with its user-friendly interface, extensive integrations, customizable channels, and robust search functionality, making it a popular team collaboration platform.
What is your favorite aspect of this product?
Slack's popular aspects include seamless team communication, customizable channels, extensive integrations, and easy file sharing, enhancing productivity and teamwork.
What do you dislike most about this product?
information overload, notification overload, limitations in its free version, and high costs for large teams or enterprises.
What recommendations would you give to someone considering this product?
To get the most out of Slack, define clear communication goals, set up channels strategically, establish notification norms, explore integrations, and develop a usage plan.
Pros
- Unique Features
- Efficient Service
- Helps Innovate
- Performance Enhancing
Mohd R.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Reliable, Efficient, and Ready for the Future
Likeliness to Recommend
What differentiates Slack from other similar products?
Its simple interface, strong integration capabilities and customizable workflows set Slack apart from other similar tools. Unlike many competitors, Slack provides a dynamic app ecosystem and smooth access to thousands of tools, allowing teams to customize their workspace. It is a flexible and simple tool with strong emphasis on collaboration and powerful search features.
What is your favorite aspect of this product?
My favorite aspect of Slack is how smoothly and effortlessly it keeps team communication organized through various channels and threads. Especially for hectic projects, it reduces confusion and saves time by providing clear, organized space where discussion are simple to follow.
What do you dislike most about this product?
The thing I dislike most about slack is how sometimes it becomes overwhelming when too many channels and notifications pile up. It can be quite difficult to stay organized and focused if important messages are not managed carefully.
What recommendations would you give to someone considering this product?
If you are considering Slack, I would recommend setting up clear channel guidelines and notification preferences from the very beginning to get the most out of Slack. Although it's a strong tool, using it thoughtfully will prevent information overload and keep team communication streamlined and effective.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
