What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Efe K.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted May 2025
Streamlined Teamwork, Notification Nuances
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's user-friendly interface, robust integration capabilities with various third-party apps, and flexible channel-based communication structure set it apart from other team collaboration tools.
What is your favorite aspect of this product?
Slack's ability to streamline team communication and collaboration through its organized channels, direct messaging, and seamless integrations with other productivity tools.
What do you dislike most about this product?
Some users find Slack's notification overload and lack of advanced threaded conversation features challenging, which can lead to distractions and difficulty tracking important discussions.
What recommendations would you give to someone considering this product?
Set clear channel structures and notification rules to maximize Slack's effectiveness. Explore integrations with other productivity tools to enhance workflow and consider implementing regular team training for optimal usage.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Subhasish A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Ultimate Communication Hub
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack revolutionizes team communication with its intuitive interface, robust integration capabilities, and real-time messaging. Unlike traditional email or other messaging platforms, Slack offers a centralized hub for our team's conversations, files, and tools, making collaboration seamless and efficient.
What is your favorite aspect of this product?
The best feature of Slack is its extensive app integration. From project management tools like Asana to productivity suites like Google Workspace, Slack's ability to integrate with a wide range of applications streamlines workflows and enhances productivity.
What do you dislike most about this product?
One downside of Slack is its pricing structure. While the free tier is generous, the cost can add up quickly for larger teams or those needing advanced features, making it less accessible for budget-conscious organizations.
What recommendations would you give to someone considering this product?
For those considering Slack, start with the free tier to explore its basic features. As your team grows, evaluate the need for premium features and consider the long-term cost benefits. Additionally, take advantage of Slack's extensive customization options to tailor the platform to your team's specific needs.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Ahmed A.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2025
Great for Team Communication, But Could Use Better
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out for its user-friendly interface, fast search functionality, and the sheer number of app integrations. It makes communication feel natural and informal, which helps teams stay connected. Its real-time messaging and flexible channel structure make it a better fit for fast-paced teams compared to more traditional tools like email or even Microsoft Teams.
What is your favorite aspect of this product?
The ability to organize conversations by channels and the powerful search feature are definitely highlights. It’s easy to jump between topics, tag people, and find old messages or files quickly.
What do you dislike most about this product?
Slack can become noisy, especially in larger teams. Important information can easily get buried under casual chatter. Also, it lacks strong native tools for task or project management, which means you usually need to integrate with other apps.
What recommendations would you give to someone considering this product?
It’s a great tool for fast-moving, collaborative teams — but it’s important to set clear guidelines on how to use it to avoid distractions. Also, consider integrating a task management tool early on, since Slack alone isn’t built for structured workflows.
Pros
- Performance Enhancing
- Client Friendly Policies
- Altruistic
- Acts with Integrity
