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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Fredrick O.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Reliable but expensive

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

It's a channel based, Slack integrates with a wide range of apps

What is your favorite aspect of this product?

Ability to edit and delete messages Share files UpTo 1gb

What do you dislike most about this product?

Too many notifications, expensive

What recommendations would you give to someone considering this product?

You can upload large files

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Derrick O.

  • Role: Operations
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Speed guarantor

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

Speed and secured

What is your favorite aspect of this product?

Better organised

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Improve and leverage on speed

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

MATHEWS R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

easy for teams to collaborate instantly

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Organized Conversations Powerful Search Functionality Slack allows for bots and automated workflows

What is your favorite aspect of this product?

Integration and file sharing

What do you dislike most about this product?

Data Privacy Concerns

What recommendations would you give to someone considering this product?

Improve Project Management Features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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