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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

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1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

83

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

84

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ahmed A.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Great for Team Communication, But Could Use Better

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Slack stands out for its user-friendly interface, fast search functionality, and the sheer number of app integrations. It makes communication feel natural and informal, which helps teams stay connected. Its real-time messaging and flexible channel structure make it a better fit for fast-paced teams compared to more traditional tools like email or even Microsoft Teams.

What is your favorite aspect of this product?

The ability to organize conversations by channels and the powerful search feature are definitely highlights. It’s easy to jump between topics, tag people, and find old messages or files quickly.

What do you dislike most about this product?

Slack can become noisy, especially in larger teams. Important information can easily get buried under casual chatter. Also, it lacks strong native tools for task or project management, which means you usually need to integrate with other apps.

What recommendations would you give to someone considering this product?

It’s a great tool for fast-moving, collaborative teams — but it’s important to set clear guidelines on how to use it to avoid distractions. Also, consider integrating a task management tool early on, since Slack alone isn’t built for structured workflows.

Pros

  • Performance Enhancing
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

Chantelle Z.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Slack transformed how I collaborate in the office.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

My job role makes me very concerned about the security of sensitive messages and files shared on messaging platforms. In this aspect, I think Slacks SOC 2 and SOC 3 compliance, assures me of the platforms strong data protection protocol. Slack also leaves users in control of encryption keys and this is very important for enterprise security.

What is your favorite aspect of this product?

I am very appreciative of the fact that Slack connects smoothly with very important productivity and legal third party software, I need to be effective in the course of daily work. At this present time, Google Drive and Docusign are the most important tools I integrate Slack with. For the integration between Slack and Docusign, it has helped to centralize the process of tracking and collaborating on legal documents from within the Slack platform, therefore removing the need to continuously switch between Slack and Docusign when working on documentations, also improving the speed of communication in the process of creating legal document.

What do you dislike most about this product?

Limited granular access permissions when using Slack to collaborate with external companies, leaves me potentially exposed as there is the likelihood of external collaborators having access to messages or files not intended for them , as far as they are part of a particular conversation. The absence of a customization option to separate the most important messages from everyday casual chat , has often times led to important messages getting lost in the mix of regular, channel message notifications.

What recommendations would you give to someone considering this product?

It is pertinent to train new employees within organizations where Slack is used, to properly train their staff on the right use of Slack, especially as it involves the sharing of sensitive materials with third parties via Slack connect .

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Abdulwahab A.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

An Effective and Efficient Communication Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack offers a One-stop solution that integrates everything workplace communication and efficiently enhances collaboration and productivity.

What is your favorite aspect of this product?

I find Slack very useful because it helps the me stay organized and focused on tasks, seamlessly managing communication and share important information, document and files critical to the task at hand.

What do you dislike most about this product?

While largely helpful, Slack can sometimes suffer unanticipated interruptions. The call quality can as well be challenging at other times. Overall, Slack is a very handy tool that when these little issues are fixed, it could be unbeatable.

What recommendations would you give to someone considering this product?

I highly recommend it Slack for its seamlessly file sharing feature and all round efficiency in enhancing collaboration and productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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