What is ServiceNow PPM?
Get visibility into all work—traditional, agile, and hybrid with ServiceNow PPM. Balance capacity against demand and optimize your portfolios to achieve business value.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow PPM?
Pros
- Respectful
- Reliable
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
ServiceNow PPM Reviews
Mayank J.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
It is easy and world most trusted software which is used by almost every organization to improve their business,support level through this software. SNOW is widely used and my company uses this software as a ticketing tool and supporting business needs.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
JAGADEESH KUMAR B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
Easy to manage projects and releases
What is your favorite aspect of this product?
Very less number of tables used to store the data
What do you dislike most about this product?
If we install in a scoped application and modified any oob business rules , client scripts etc . When we install this scoped app in other install the oob behaviour of that instance will change
What recommendations would you give to someone considering this product?
Easy to manage and understand this model
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Andreea M.
- Role: Consultant
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Nov 2023
Powerful solution, from an ambitious team
Likeliness to Recommend
What differentiates ServiceNow PPM from other similar products?
The solution is highly customizable, scalable, and user-friendly, making it suitable for organizations of all sizes. Its ability to integrate with other ServiceNow products makes it an ideal choice for organizations looking to improve collaboration and communication between different departments.
What is your favorite aspect of this product?
Its user-friendly interface ,flexibility, integration and scalability
What do you dislike most about this product?
implementation can be complex, requiring dedicated resources and expertise. The initial setup may be challenging for smaller organizations. Additionally, the cost of licensing and ongoing maintenance can be relatively high
What recommendations would you give to someone considering this product?
Look for ways in which the product can benefit the entire company and cross functional teams, not just project managers, so that you can make the most out of its features and capabilities
Pros
- Performance Enhancing
- Enables Productivity
- Continually Improving Product
- Reliable
