ServiceNow IT Operations Management

What differentiates ServiceNow IT Operations Management from other similar products?

This software has so many built in feature and well designed for IT services operations managements. All type of workflow is prebuilt and can also be customized easily.

What is your favorite aspect of this product?

Service now is an excellent tool for incident management. It has lot of great features and workflow options which makes it well organized. we can create custom views by editing queries and add those as favorites and it helps with easy access of key data. Approval process is also easy to manage and adds a quality check in place. user management and group option is extremely useful. custom workflows can be easily configured. and one more good thing is the ability to integrate this with other systems.

What do you dislike most about this product?

There is nothing much to dislike. One thing I can mention is the learning curve. as there are so many things going on at once, it takes time to get used to it. But with time one get familiar with it and also starts using various features in effective manner. Cost is something on higher-end I believe.

What recommendations would you give to someone considering this product?

This is a perfect solution for incident management and it provides lot of features for various workflows.

What differentiates ServiceNow IT Operations Management from other similar products?

It provides a wide variety of advanced tools and software for IT service delivery. The great thing regarding “Service Now”, is the fact we can personally manage both details and documents on the computer. It is very well organized to receive permits and to allocate seats. We may also use some guidelines or specification elements to create the seat allocation class, which further allows us to save a lot of time.

What is your favorite aspect of this product?

It takes minimal to negligible coding skills to develop and update mobile applications in weeks, to combine the results that are available and new apps. Good for adopting sustainable duties, optimize operation procedures and incorporate technology.

What do you dislike most about this product?

Not a big mistake, but if it can produce a report of aged seats in the shape of a dialog box, then this method has little to beat. When we can add something into the product reporting system today, we don't even need to focus on excel. I noticed many other existing products there which can be difficult to navigate, particularly for places that are not regularly visited.

What recommendations would you give to someone considering this product?

It provides a wide variety of advanced tools and software for IT service delivery. Data can be conveniently sent between all your applications.

What differentiates ServiceNow IT Operations Management from other similar products?

It is a great tool for IT Operations management (ITOM) such as creating workflows, ticket generation and resolutions as well as monitoring of all the operations activities at one place. It is a cloud-based platform in which you can easily customize the solution as per your needs.

What is your favorite aspect of this product?

The best use of ServiceNow ITOM at central helpdesk where you have received queries from the users and need to provide the resolution. It has central dashboard in which we can monitor the task progress as well as all the operations activity at a single place. We can also automate our daily tasks with the help of the workflows.

What do you dislike most about this product?

Nothing as much now, everything is good as expected. However, the company may focus on improving the search feature within the application.

What recommendations would you give to someone considering this product?

Any organization looking for the ITOM solution can go ahead with this solution. This is highly reliable, scalable, and secured solution.